German-Speaking Retail Customer Support Specialist

Cross Border Talents; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international customer service provider is seeking a German-speaking Customer Support Agent in Durban to assist customers across various channels. This role requires proficiency in German (B2-C2) and offers a competitive salary package. Responsibilities include handling customer inquiries, supporting retail-related issues, and maintaining service quality. Ideal candidates should have strong communication skills and some customer service experience, making it a great opportunity for those passionate about providing excellent service.

Benefits

Competitive salary package

Paid training and onboarding

Qualifications

• Proficient in German (B2-C2) for written and spoken communication.
• Good command of English for internal communication.
• Experience in customer service or call centers is a plus.

Responsibilities

• Handle customer queries in German via phone, email, and live chat.
• Assist with retail-related inquiries regarding orders and product information.
• Resolve customer complaints and maintain detailed interaction records.

Skills

German language proficiency (B2-C2)

Communication skills

Problem-solving skills

Customer service experience

Job description

An international customer service provider is seeking a German-speaking Customer Support Agent in Durban to assist customers across various channels. This role requires proficiency in German (B2-C2) and offers a competitive salary package. Responsibilities include handling customer inquiries, supporting retail-related issues, and maintaining service quality. Ideal candidates should have strong communication skills and some customer service experience, making it a great opportunity for those passionate about providing excellent service.