Flexible Schedule Customer Service Agent – Work From Home

Mashreq Bank; South Africa; Hybrid; ZAR 50 000 - 200 000; Part time

Job summary

A remote support company is seeking motivated Customer Service Agents to join their team. This role offers a flexible schedule for those who thrive in a remote environment. Agents will assist customers, resolve issues, and ensure exceptional service. The ideal candidates will have excellent communication skills, strong problem-solving abilities, and a customer-first mindset. Join a supportive team devoted to employee growth and satisfaction with opportunities for professional development.

Benefits

Competitive hourly pay

Flexible work schedule

Opportunity for professional growth

Supportive team environment

Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues efficiently while ensuring satisfaction.
• Document interactions and track customer feedback in CRM.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving and critical-thinking abilities

Ability to work independently in a remote environment

Empathy, patience, and a customer-first mindset

Education

High school diploma or equivalent

Tools

Familiarity with CRM systems or helpdesk software

Job description

Job Summary

Houston Skilled Consultancy is seeking motivated and empathetic Customer Service Agents to join our remote team. This role offers flexibility, allowing you to manage your work schedule while delivering exceptional service to our clients. As a Customer Service Agent, you will serve as the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring an outstanding experience. This position is ideal for self-driven individuals who thrive in a remote work environment and value work-life balance.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Resolve customer issues efficiently, ensuring satisfaction and maintaining company standards.

• Document interactions and track customer feedback in the company CRM system.

• Identify opportunities to improve customer experience and escalare issues when necessary.

• Maintain up-to-date knowledge of company products, services, policies, and procedures.

• Collaborate with team members and management to achieve departmental goals.

• Meet or exceed performance metrics and KPIs, including response time and customer satisfaction scores.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently in a remote environment.

• Basic computer skills and familiarity with CRM systems or helpdesk software.

• Empathy, patience, and a customer-first mindset.

• High school diploma or equivalent; further education is a plus.

Experience

• Previous experience in customer service, call center, or helpdesk roles is preferred but not mandatory.

• Experience in remote work or flexible schedule environments is advantageous.

Working Hours

• Flexible schedule with options to work mornings, evenings, or weekends.

• Part-time and full-time shifts available depending on candidate preference.

• Work from home, with no requirement to commute.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to handle multiple tasks and manage time effectively.

• Adaptability to different customer personalities and situations.

• Attention to detail and accuracy in documentation.

• Proficiency in using digital communication tools and office software.

Benefits

• Competitive hourly pay and performance-based incentives.

• Flexible work schedule to support work-life balance.

• Opportunity for professional growth and skill development.

• Work from the comfort of your home with minimal supervision.

• Supportive team environment and regular training programs.

Why Join Houston Skilled Consultancy

• Be part of a company that values employee satisfaction and customer excellence.

• Gain experience working in a flexible, remote-first environment.

• Enjoy a collaborative culture that encourages innovation and feedback.

• Access career development resources to grow within the organization.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience. Please apply through our official careers page or email your application to us with the subject line: Flexible Schedule Customer Service Agent – Application.