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Business Administration jobs in South Africa
Customer Experience Manager
Virgin Active South Africa
Cape Town
On-site
ZAR 300,000 - 400,000
4 days ago
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Project Manager (PMO)
Employ Africa Group
Durban
On-site
ZAR 600,000 - 900,000
5 days ago
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Area Marketing & Communications Manager
AccorHotel
Cape Town
On-site
ZAR 400,000 - 600,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowArea Marketing & Communications Manager
Fairmont Hotels & Resorts
Cape Town
On-site
ZAR 300,000 - 400,000
5 days ago
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Personal Assistant
Discovery Limited
City of Johannesburg Metropolitan Municipality
Hybrid
ZAR 50,000 - 200,000
5 days ago
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Area Marketing & Communications Manager
FAIRMONT
Cape Town
On-site
ZAR 450,000 - 600,000
5 days ago
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Connect with headhunters to apply for similar jobsArea Marketing & Communications Manager
21c Museum Hotels
Cape Town
On-site
ZAR 300,000 - 450,000
5 days ago
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Manager Retail Store
KAL Corporate services (Pty) Ltd
Noord-Kaap
On-site
ZAR 300,000 - 500,000
5 days ago
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Sales Representative - Automotive Aftermarket
FUCHS Group
Johannesburg
On-site
ZAR 300,000 - 500,000
5 days ago
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Facilities Controller: 4 Month Contract
Scatec ASA
Upington
On-site
ZAR 200,000 - 300,000
5 days ago
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Hotel General Manager | Mooi River | Luxury Boutique Hotel
Recruit for Africa PTY Limited
South Africa
On-site
ZAR 200,000 - 300,000
5 days ago
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Branch Manager - Takbestuurder
Ligpos Ltd
KwaZulu-Natal
On-site
ZAR 400,000 - 500,000
7 days ago
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Compliance Team Lead
Infinity Brands
Gauteng
Hybrid
ZAR 500,000 - 700,000
7 days ago
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Procurement Administrator
Compass
KwaZulu-Natal
On-site
ZAR 200,000 - 300,000
7 days ago
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Planning Executive
Boardroom Appointments
Johannesburg
On-site
ZAR 200,000 - 300,000
7 days ago
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Hybrid Business Analyst & Project Coordinator (6-Month Contract)
Boardroom Appointments
Johannesburg
Hybrid
ZAR 200,000 - 300,000
7 days ago
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Customer Services Centre Leader | Strategy, Delivery & Growth
Boardroom Appointments
Durban
On-site
ZAR 200,000 - 300,000
7 days ago
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National Customer Services Centre Manager
Boardroom Appointments
Durban
On-site
ZAR 200,000 - 300,000
7 days ago
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Energy and Infrastructure Recruitment Consultant
Boardroom Appointments
Gauteng
On-site
ZAR 300,000 - 400,000
7 days ago
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Data Migration Consultant - ERP & Finance Integrator
Boardroom Appointments
Sandton
On-site
ZAR 600,000 - 900,000
7 days ago
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Chief Information Security Officer
Boardroom Appointments
Germiston
On-site
ZAR 600,000 - 750,000
7 days ago
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Customer Experience Manager
Virgin Active South Africa
Cape Town
On-site
ZAR 300 000 - 400 000
Full time
4 days ago
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Job summary
A leading wellness company in Cape Town is seeking a Club Experience Manager to enhance member experiences and implement wellness initiatives. This role involves leading a team dedicated to outstanding service while managing member feedback and wellness community engagement. Candidates should have a background in health and fitness management, excellent interpersonal skills, and a passion for improving people's lives. The ideal applicant will bring leadership experience and a proactive approach to service delivery.
Benefits
Growth opportunities
Community involvement
Wellness programs
Qualifications
- Minimum of 2-4 years in a management role within the health and fitness industry.
- Proven experience in managing member experiences, activations, and events.
- Background in wellness programs or community engagement is advantageous.
Responsibilities
- Monitor and enhance all aspects of the member experience.
- Manage member feedback effectively and proactively.
- Implement wellness programs and community engagement initiatives.
Skills
Adaptability
Curiosity
Motivation
Interpersonal skills (EQ)
Education
Matric/grade 12 qualification
Qualification in sports management, health and wellness
Tools
Digital engagement platforms
Job description
Your Purpose
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties And Responsibilities
Member Experience Management
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement Of Physical Spaces
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements
- Matric/grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.