Customer Services Centre Leader | Strategy, Delivery & Growth

Boardroom Appointments; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm seeks a National Customer Services Centre Manager in Durban. This role involves overseeing client relationship management, driving business development, and ensuring efficient operations within the call center. Candidates should have over 7 years of call center experience, with at least 3 years in a supervisory role, and a degree in management or business administration is advantageous. The position requires strong leadership and analytical skills for budget management and staff development.

Qualifications

• Minimum of 7 years of call center experience, with 3 years at management level.
• Valid Code EB driver's license required.
• Experience in FMCG, JIT, Supply Chain or Logistics.

Responsibilities

• Develop strong rapport with key clients.
• Drive optimization of basket and volume participation.
• Set and manage customer service center sales budget.
• Run and analyze daily reports.
• Identify personnel requirements and participate in selection.

Skills

Call center management

Client relationship management

Budget management

Education

Matric (Grade 12)

Degree in management or business administration

Job description

A leading recruitment firm seeks a National Customer Services Centre Manager in Durban. This role involves overseeing client relationship management, driving business development, and ensuring efficient operations within the call center. Candidates should have over 7 years of call center experience, with at least 3 years in a supervisory role, and a degree in management or business administration is advantageous. The position requires strong leadership and analytical skills for budget management and staff development.