Analyst-Jobs in Südafrika

BankservAfrica is part of the South African National Payments System and is a trusted partner of the financial industry, including banking institutions. Employees are expected to uphold unwavering standards of honesty and transparency in their duties.

PURPOSE

As a Business Process Analyst, you will evaluate existing business processes and functions to assess how effectively they meet strategic goals. You will identify inefficiencies, bottlenecks, and areas for optimization, and recommend, document, and implement process improvements in consultation with stakeholders. Your analysis will often involve technology and business process automation to streamline operations, add efficiencies, save time, and reduce costs.

You will engage with the following stakeholders:

• Internal management stakeholders
• External partnership stakeholders
• Customer, business, and operational teams
• Product and Scheme teams
• Project and ICT teams

Your key responsibilities include:

• Analyze existing business processes to identify areas for improvement, including data collection, workflow mapping, and performance metric evaluation.
• Interview employees, managers, and other stakeholders to gather insights and requirements for process improvement.

• Develop detailed process documentation, including flowcharts, diagrams, and narratives, to clearly depict current operations.
• Review and distribute process documentation; ensure training on processes is provided and conducted for new entrants.

• Identify underlying causes of process issues and bottlenecks through data analysis and investigation.

• Propose solutions and process changes to address issues, including automation opportunities.

• Collaborate with teams to implement process changes, provide training, and manage stakeholder expectations.
• Manage process improvement projects with PMO from initiation to completion, including timelines, budgets, and deliverables.

• Determine and track key performance indicators to measure the effectiveness of improvements.

• Identify data points necessary for evidence-based monitoring and reporting.
• Utilize data analysis tools to extract insights from operational data to inform decision-making.

QUALIFICATIONS / KNOWLEDGE

• Bachelor's degree in business administration, computer science, operations management, industrial engineering, or related fields.
• Master's degree in business administration or business analytics is advantageous.
• Proficiency in Microsoft Office Suite is required.
• Familiarity with Visio, Jira, and related modeling and planning tools is beneficial.

EXPERIENCE

• Minimum 5 years in business process modeling and mapping.
• 7-10 years in a process engineering or SaaS environment.
• Knowledge of business process and customer management.
• Familiarity with BPMN, ITIL, and related syntaxes.
• Business and IT fluency.
• Strong writing, speaking, and presentation skills.
• Self-management, planning, and work management skills.

Experience with design thinking, business analysis, or consulting is beneficial. Additional beneficial skills include data analysis and SQL programming.

Required Experience: Senior IC

Key Skills

• Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business Requirements, Process Management, SharePoint