Junior Business Analyst

Advantage Learning Technologies; Durban; Hybrid; ZAR 250 000 - 300 000; Full time

Job summary

A dynamic digital solutions company in Durban seeks a Junior Business Analyst to bridge business needs and digital solutions. The ideal candidate will collaborate with stakeholders to analyze processes, gather requirements, and support systems implementation. With 1-2 years of experience and a relevant degree, the candidate should exhibit strong analytical and communication skills. Join a team committed to innovative solutions driving business success. Opportunities for mentorship and career growth are also offered.

Benefits

Mentorship opportunities

Hands-on experience with strategic management platform

Dynamic problem-solving environment

Qualifications

• 1-2 years of experience in a business analysis, operations, or technical support role.
• Familiarity with Agile/Scrum methodologies is a plus.
• Comfortable with data and systems.

Responsibilities

• Collaborate with stakeholders to identify business needs.
• Analyse existing workflows to identify efficiencies.
• Assist in gathering and analysing data for decision-making.
• Support user acceptance testing (UAT).
• Manage client requests and communications.

Skills

Analytical skills

Problem-solving

Communication skills

Critical thinking

Data handling

Education

Degree or relevant certification in Business Analysis or Information Systems

Job description

Advantage Learning Technologies | Full time

Junior Business Analyst

Durban (hybrid remote), South Africa | Posted on 04/02/2025

We are looking for a Junior Business Analyst with a keen analytical mind, strong problem-solving abilities, and a desire to work at the intersection of business strategy and digital solutions. In this role, you will support the development and management of both our client’s internal business process platform and their customer-facing entrepreneurship strategic management platform.

This position is ideal for someone who enjoys translating business needs into technical solutions, working closely with stakeholders, and growing into a key problem-solver in a fast-paced digital environment.

Key Responsibilities

Requirement Gathering & Documentation:

• Collaborate with stakeholders to identify business needs and translate them into clear and structured business and functional requirements.
  
• Maintain and update process flow diagrams, wireframes, and business logic documentation.
  

Process Analysis & Optimisation:

• Analyse existing workflows on the internal business process platform to identify efficiencies and improvements.
  
• Work with developers and product teams to ensure business needs align with system capabilities.
  

Stakeholder Engagement & Communication:

• Act as a bridge between business users and technical teams to ensure alignment on requirements and deliverables.
  
• Assist in conducting training and onboarding for users on system updates and new features.
  

Data-Driven Insights & Reporting:

• Assist in gathering, analysing, and interpreting data to support decision-making.
  
• Develop and maintain reports or dashboards to track platform performance and user engagement.
  

Testing & Quality Assurance:

• Support user acceptance testing (UAT), ensuring that features meet business needs before deployment.
  
• Identify and document bugs, system gaps, or user experience issues.
  
• Client Management & Administration
  
• Support ongoing client communication, ensuring stakeholders are informed about platform updates, feature releases, and key project milestones.
  
• Assist in managing client requests, logging and prioritizing feature enhancements or support queries.
  
• Maintain clear documentation of client feedback, reported issues, and resolutions to ensure seamless communication between the business, development, and support teams.
  
• Participate in client training sessions or onboarding processes to enhance adoption and understanding of the platform.

Ideal Candidate Profile

We’re looking for someone with potential and a willingness to learn, rather than an expert. You might be a good fit if you:

• Have a degree or relevant certification in Business Analysis, Information Systems, or a related field.
  
• Have 1-2 years of experience in a business analysis, operations, or technical support role (or strong internship/project experience).
  
• Are a critical thinker with strong problem-solving skills.
  
• Have excellent communication skills to bridge the gap between technical and non-technical stakeholders.
  
• Are comfortable with data and systems, with a basic understanding of process automation, databases, or software development.
  
• Are familiar with Agile/Scrum methodologies (a plus, but not required).
  

Why Join Us?

• Work on impactful digital solutions that drive business efficiency and entrepreneurship success.
  
• Gain hands-on experience with a client-facing strategic management platform.
  
• Be mentored by experienced leaders with opportunities for career growth.
  
• Work in a dynamic, problem-solving environment where your insights matter.
  

How to Apply

If you're a driven Business Analyst looking for an exciting new opportunity, we'd love to hear from you.

In the application process we will ask the following points in 1-2 paragraphs each (so you can prepare):

• Business Analyst Experience: Highlight a project you've worked on, the challenges you faced and the outcomes achieved.
• Problem-solving scenario:Imagine a stakeholder requests a new feature for a system, but the development team says it will be too complex and time-consuming. How would you handle this situation?
  
• Cross-Functional Collaboration: Share a story of working with diverse teams, how you managed priorities, and your communication approach.
  
• Interest in Our Domain: Outline any previous experience (or strong interest) in business process improvement or entrepreneurship-focused solutions.
  
• Cultural Fit: Tell us why you’re excited to join us in Johannesburg and how you see yourself contributing to our vision.
  
• Availability & Expectations: Include your earliest start date and confirm that our salary range aligns with your expectations.