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Job summary
A health and fitness organization in George is seeking a Reception Manager to ensure effective management of the Welcome Desk. Responsibilities include enhancing member satisfaction, leading staff, managing reception tasks, and conducting group exercise classes. Ideal candidates will possess excellent communication skills, prior front desk experience, and the ability to motivate others. This role requires shift work and high energy levels.
Qualifications
- Must be able to work shifts.
- Previous experience within a front desk or welcome desk position is an advantage.
- Possess high energy levels.
Responsibilities
- Manage the Welcome Desk and ensure member satisfaction.
- Conduct group exercise classes as needed.
- Handle reception stock control.
- Resolve member complaints.
Skills
- Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
- Willingness to conduct group exercise classes
- Assisting with Club Administration when necessary
- Cash management
- Communication with members and staff
- Managing of Receptionist
- Monitoring of access and overrides for staff and members
- Reception stock control
- Resolving member complaints
- Training of Receptionist
- Ability to motivate staff and lead by example
- Advanced levels of administrative accuracy
- Display friendly and efficient qualities that reflect the Planet Fitness way
- Display uncompromising levels of honesty and integrity
- Have excellent communication skills and be able to liaise at all levels
- Intermediate PC skills
- Must be able to work shifts
- Possess high level energy levels
- Previous experience within a front desk or welcome desk position added advantage
- Proven track record in managing staff, planning, organising, conflict handling and problem solving
- Have reliable transport
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.