Customer Support And Office Administrator

Platinum Drops; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local customer support firm in Cape Town is seeking a Customer Support and Office Administrator to enhance service delivery and manage office operations. Responsibilities include addressing customer inquiries, gathering feedback, and assisting in payroll and recruitment logistics. Ideal candidates should have strong organizational skills and experience in customer support.

Qualifications

• Experience in customer support roles.
• Strong communication and organizational skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Attend and respond to all customer queries and resolve any issues raised.
• Administer surveys and questionnaires to measure and improve customer engagement.
• Manage incoming calls, emails, correspondence, greet visitors, and suppliers.

Job description

Overview

The primary objective of the Customer Support and Office Administrator is to provide exemplary support to all customers, as well as oversee general office and operational administration, and attend to on-site and online shops.

Responsibilities

• Attend and respond to all customer queries and resolve any issues raised
• Gather feedback from customers to enhance service delivery
• Administer surveys and questionnaires to measure and improve customer engagement
• Analyse customer feedback about sizing, fabric, and fit, and provide reports / metrics to the line manager
• Prepare the customer feedback pack for the product team
• Provide online and onsite shop assistance to customers
• Manage incoming calls, emails, correspondence, greet visitors, and suppliers
• Maintain filing systems (digital and hard copy) for contracts, orders, and staff records
• Order office supplies, stationery, and consumables, tracking usage and cost
• Ensure deliveries to customers and receipts from suppliers are managed
• Support payroll by collating attendance sheets and overtime records
• Prepare weekly and monthly payroll files for line manager approval
• Maintain employee records, leave applications and balances, and contracts, including bargaining council administration
• Assist with recruitment logistics and onboarding paperwork
• Create and communicate weekly / monthly store-level employee work schedules
• Work with Production and HR to ensure basic health and safety and labour law documentation is current
• Prepare required weekly / monthly / quarterly reports (customer feedback, production metrics, absenteeism, etc)
• Support audits or inspections from labour authorities