Fixed Term Receptionist/Switchboard Operator (Delaire Graff Estate)

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious estate in Stellenbosch is seeking a Receptionist/Switchboard Operator. The ideal candidate will have excellent customer service skills, previous reception experience, and be fluent in English. Responsibilities include welcoming guests, conducting tours, and managing phone calls. This role requires availability during hospitality operating hours and a professional presentation.

Qualifications

• Experience as a reception or switchboard operator is preferred (1-2 years).
• Fluent in English with excellent written and oral communication.
• Ability to work during hospitality operating hours.

Responsibilities

• Acknowledge and welcome guests warmly.
• Engage with guests and provide information about the estate.
• Conduct estate tours for guests.

Skills

Customer-service skills

Telephone etiquette

Teamwork

Attention to detail

Good computer skills (Word, Excel, Outlook)

Education

Grade 12

Hospitality certificate

Job description

Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main Requirements

• Grade 12, hospitality certificate will be a plus;
• Preferably 1-2 years previous reception/switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (Word, Excel, Outlook);
• Strong organizational skills and attention to detail;
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.

Delaire Graff Estate is an equal opportunity employer.