Clinic Receptionist

Expand Health; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A wellness center in Cape Town is seeking a front desk associate to manage client bookings and communication. In this role, you will ensure a premium experience for clients, maintaining a calm and welcoming atmosphere. Responsibilities include scheduling appointments, handling client inquiries, and processing payments, requiring strong organizational skills and a proactive approach to client service.

Qualifications

• Experience in managing client communication across various platforms.
• Strong organizational skills for scheduling and coordination.
• Ability to maintain a warm and welcoming front-of-house presentation.

Responsibilities

• Manage appointments across wellness and medical teams.
• Own the phone, WhatsApp, and email inboxes for client communication.
• Maintain a warm and calm front-of-house environment.
• Process invoices, payments, and keep daily logs updated.
• Anticipate client needs to enhance their visit experience.

Job description

As the first face clients see at Expand Health, your role goes far beyond a front desk. Youll be responsible for keeping our day-to-day running smoothly from managing bookings and client communication to ensuring the space reflects the calm, premium experience were known for.

Key areas of responsibility :

• Scheduling & Coordination : Manage appointments across wellness and medical teams, support walk-ins, and handle rescheduling with clarity and care.
• Client Communication : Own the phone, WhatsApp, and email inboxes keeping clients informed and reassured at every step.
• Front-of-House Presentation : Maintain a space that feels warm, calm, and well looked-after like a wellness experience should.
• Admin & Payment : Process invoices and payments, keep daily logs updated, and support with data entry and consent forms.
• Client Experience : Spot what people need before they ask from a glass of water to help finding the right service and make every visit feel considered and smooth.