Junior Office Manager

Top Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a detail-oriented operations coordinator in Cape Town. Responsibilities include managing sales inquiries, coordinating client service schedules, and overseeing operational flow. Ideal candidates should possess Matric, relevant experience, and strong computer skills. Salary is R15,000 per month with benefits including a company laptop and cellphone.

Benefits

Company Laptop

Company Cellphone

Qualifications

• 23 years experience in office administration, operations coordination, or client service.
• Experience in a service-based or technical environment is beneficial.
• Basic bookkeeping or accounting exposure is preferred.

Responsibilities

• Answer incoming calls and handle sales or service enquiries.
• Manage and update the monthly client service schedule.
• Coordinate daily service schedules and manage stock.
• Handle client queries, complaints, and service feedback.

Skills

Office Administration

Client Service

Sales Support

Computer Literacy (MS Office)

Multitasking Ability

Education

Matric / Grade 12

Qualification in Business or Operations Management

Tools

Excel

Outlook

CRM Software (e.g. PestScan)

Job description

Responsibilities

• Sales
  • Answer incoming calls and handle sales or service enquiries professionally.
  • Capture and follow up on leads and new client requests.
  • Support the sales process with accurate information and client communication.
• Clients
  • Manage and update the monthly client service schedule.
  • Maintain contracts, client files, and service documentation.
  • Prepare and issue invoices, monitor bad debt, and assist with collections.
  • Handle client queries, complaints, and service feedback.
• Operations
  • Coordinate and update the daily service schedule, including reschedules and urgent calls.
  • Liaise daily with technicians, the operations team, and the regional manager.
  • Manage the PestScan system (job cards, schedules, and reports).
  • Oversee stock management and consumable control.
  • Reconcile monthly slips and petty cash; submit reports timeously.
  • Manage vehicle logbooks using Tracker and ensure compliance.
  • Maintain HR records, including attendance, leave, and staff documentation.
  • Support internal communication and ensure smooth operational flow.

Requirements

• Matric / Grade 12 (essential).
• Qualification in Office Administration, Business, or Operations Management (advantageous).
• 23 years experience in office administration, operations coordination, or client service.
• Experience in a service-based or technical environment (pest control, cleaning, logistics, etc.) is beneficial.
• Strong computer literacy MS Office, especially Excel & Outlook.
• Experience with CRM or service software (e.g. PestScan) is an advantage.
• Basic bookkeeping or accounting exposure (preferred).

Attributes

• Exceptionally organised, detail-oriented, and proactive.
• Excellent communicator verbal and written.
• Strong multitasking and problem-solving ability.
• Confident dealing with clients and internal teams.
• Reliable, positive, and solutions-driven personality.

Remuneration

R15,000 Per Month

Company Laptop

Company Cellphone