Customer Service Manager jobs in Singapore

Gusto Collective Singapore seeking an experienced, highly-motivated, and passionate Account Executive (Events) who thrives in a fast-paced and collaborative environment. You will look forward to opportunities to work on and be part of exciting brand experiences and developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury, lifestyle, beauty, and hospitality clients.

Your areas of focus will be:

• Project Management: Day-to-day client servicing, support account lead in overseeing the end-to-end management of events, including conceptualization, planning, logistics, and execution. Work collaboratively with internal teams/freelancers to implement and coordinate deliverables, and ensure project execution is smooth, efficient, on time, within budget, and meet or exceed client expectations;
• Client Relations: Cultivate strong relationships with clients, understanding their event objectives, and providing strategic recommendations that ensure content and results are on-brand. Serve as the primary point of contact, ensuring consistent communication and exceeding client satisfaction;
• Vendor and Supplier Management: Identify, evaluate, and negotiate contracts with vendors and suppliers. Coordinate and oversee their services to guarantee seamless execution and exceptional quality standards;
• Quality Assurance: Maintain the highest level of quality in event deliverables, including production, audio-visual, catering, décor, and overall guest experience;
• Risk Management: Identify potential risks and proactively develop contingency plans. Ensure compliance with legal, safety, and regulatory requirements throughout the event planning process;
• Industry Knowledge: Support account lead in sales activities through research of event proposals, including keeping up to date with evolving content, design trends, and technologies, etc., and promoting innovation and continuous improvement;
• New Business: Conduct market research, support in presentations, and prepare proposals to acquire new clients.

To suceed in this role, you will require:

• A diploma or bachelor’s degree in a relevant field (Marketing/Project Management/Communications) from an accredited college or university;
• At least 1 year of relevant agency experience in events management;
• Proactive and strategic approach to problem-solving, with the ability to make sound decisions under pressure. Adaptability and flexibility in managing unforeseen challenges;
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment;
• Understanding of clients’ requirements with ability to execute effectively and efficiently;
• In-depth understanding of the events industry, current trends, and emerging technologies. Familiarity with event management software and tools is a plus;
• Self-motivated and resourceful, with high levels of initiative;
• Excellent written and communication skills;
• Resilience, determination, enthusiasm, and flexibility to cope with weeknights and weekend work, and ability to perform under pressure;
• Strong organisational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Attention to detail is critical;
• Proficiency in Microsoft Office, including Microsoft Word, Excel, Powerpoint, Outlook, and Google Docs.

You can look forward to:

• A wealth of diverse opportunities and challenges to develop and grow your skill sets;
• An exciting and dynamic client portfolio of international and reputable brands;
• Being involved in a wide range of brand experiences and events;
• A highly-supportive and collaborative work environment;
• A motivating, fun, and integrated work culture.

About Gusto Collective

Gusto Collective is Asia’s leading Brand Technology group and operates in two business domains: crafting tech-powered storytelling for brands and developing immersive technology tools for storytellers.

The company was founded in January 2020 by Aaron Lau, a technology and branding veteran, and renowned business leader. With a mission to future-proof communication for a new generation of consumers, the company specializes in developing tools and immersive content within the spheres of AR/XR, Web2 to Web3 activations, metahuman IPs and emerging AI solutions.

The group has over 200 full-time Gustodians across six offices in Hong Kong, Shanghai, Singapore, Kuala Lumpur, London and Paris. Since its founding, the company has garnered widespread industry recognition as Forbes Asia’s 100 Companies to Watch and as a multi-award winner recognized for excellence in NFT Innovation and creativity. Gusto has recently completed its Seed Plus fundraising at $23 million USD, with Animoca and Gaw Capital leading the round.