Customer Care Executive jobs in Singapore

Team Introduction The Global Payment team of Bytedance provides payment solutions including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. In line with the globalization strategy, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business use cases.

• Take ownership of driving user growth for international Buy Now Pay Later (BNPL) services. Analyze the core objectives of the business in the context of global e-commerce transaction scenarios and identify key growth opportunities.
• Design and iterate growth strategies by utilizing data analysis, user research, industry analysis, and competitor analysis. Based on an understanding of different user segments, develop differentiated guidance and marketing strategies to implement refined user operations and lifecycle management.
• Analyze and assess the growth potential of products and risk control, and drive continuous improvement of product and risk control capabilities through data-driven insights.
• Collaborate with teams such as algorithms, data, and engineering to facilitate the development of algorithm models for refined user lifecycle operations. Evaluate and continuously iterate to enhance the effectiveness of the models.

• Minimum: Bachelor’s degree or above with 3+ years practical experience in user operations and growth. Prior experience in strategy products and user growth is preferred.
• Data-driven with strong logical thinking and data analysis skills. Proficient in statistical analysis tools and knowledge. Experience in using data to drive problem-solving and project implementation.
• Business acumen with the ability to abstract business scenarios. Capable of breaking down business objectives and driving iterative implementation. Prior experience in e-commerce, payment, and consumer finance is preferred.
• Excellent communication, collaboration, execution, and project management skills. Strong sense of responsibility and project-driven mindset. Ability to work well under pressure.
• Preferred: Business acumen with abstracting business scenarios and ability to break down objectives. Prior experience in e-commerce, payment, and consumer finance is preferred.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.