Key Account Manager

CLOUDWISE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a passionate Key Account Manager to execute sales strategies and drive revenue growth. The ideal candidate will have 5+ years of experience in Key Account Management, preferably in the financial services or government sectors, and must possess strong expertise in AIOps, ITSM, and ITOM solutions. Exceptional presentation skills and the ability to engage at the executive level are essential. This role offers an opportunity to lead strategic conversations and deliver measurable value to clients.

Qualifications

• 5+ years in Key Account Management or Strategic Sales.
• Experience in Financial Services or Government sector.
• Proficiency in AIOps / ITSM / ITOM solutions.
• Exceptional presentation skills for C-suite interaction.
• Strong business and analytical skills with client-driven focus.
• Effective relationship management in diverse environments.
• Fluent in English, basic conversational Mandarin.

Responsibilities

• Drive the end-to-end sales cycle focusing on new customer acquisition.
• Develop Strategic Account Plans for Major Accounts.
• Achieve sales targets by engaging with potential customers.
• Manage opportunities pipeline and sales forecasting.
• Provide consultative sales expertise regarding IT Operations strategy.
• Create tailored technical presentations and business proposals.
• Engage with customer executives to understand their business strategy.
• Identify strategies to deliver measurable value and satisfaction.
• Lead strategic conversations and secure client buy-in.

Skills

Key Account Management

Sales Strategy Execution

Competitive Analysis

AIOps / ITSM / ITOM Expertise

Executive Presentation

Business & Analytical Acumen

Relationship Management

Job description

About the role

We're looking for a passionate and experienced Key Account Manager to join Cloudwise International Business Group based in Singapore. You will be responsible for designing and executing a winning sales strategy. This includes using competitive analysis and market insights to segment customers and strategically position our solutions to drive significant revenue growth.

Key Responsibilities

• Own and drive the end-to-end sales cycle for the assigned territory, focusing intensely on new customer acquisition, pipeline growth, and closing high-value deals.
• Develop and execute focused Strategic Account Plans for named Major Accounts to maximize long-term sales growth, revenue generation, and market coverage.
• Deliver committed sales targets by actively engaging with potential customers' senior management, networking strategically, and personally driving complex deal closure.
• Proactively develop and manage the opportunities pipeline, ensuring accurate and consistent sales forecasting.
• Provide consultative sales expertise in the domain of AIOps / ITSM / ITOM, positioning yourself as a trusted advisor on IT Operations strategy.
• Lead the creation and delivery of professional technical presentations and business proposals/tenders tailored to specific customer requirements.
• Actively network and engage with customer executives to deeply understand their overall business strategy, key drivers, and IT roadmap
• Identify the customer’s business and IT strategy to architect and drive innovative solutions that deliver measurable value and improve profitability and customer satisfaction
• Passionately lead strategic conversations, deliver compelling business reviews, and facilitate high-level technical discussions to secure client buy-in.

Minimum Experience

• 5+ years of proven success in Key Account Management, Strategic Sales, or Enterprise Account Management.
• Sector expertise in either the Financial Services Industry (FSI) or Government sector.
• Demonstrated experience in the software or SaaS industry, preferably with solutions related to AIOps / ITSM / ITOM.
• Executive Presentation Mastery: Exceptional ability to structure, design, and deliver clear, compelling, and concise presentations to C-suite and senior management.
• Business & Analytical Acumen: Highly skilled in leveraging business acumen and analytical abilities to strategically assess client goals and drive results.
• Relationship Management: Proven ability to manage multiple priorities across different departments while motivating internal and external teams to achieve results.
• Full professional proficiency in written and verbal English is required with basic conversational in Mandarin to effectively communicate with counterparts in China.

Who We Are

Cloudwise accelerates digital transformation in healthcare, education and financial services. We design and deliver intuitive, high-impact ITSM and observability solutions that evolve with our clients’ needs. Guided by integrity, customer focus and community contribution, we foster an inclusive workplace where every idea is valued.

Cloudwise Pte Ltd is an equal-opportunity employer; all qualified applicants are considered without regard to age, race, religion, gender, gender identity, disability or any other protected characteristic.