Desktop Support Team Lead: Lead, Troubleshoot & Elevate IT
Reeracoen Recruitment
Kuala Lumpur
Presencial
MYR 100.000 - 150.000
Tempo integral
Ontem
Torna-te num dos primeiros candidatos
Resumo da oferta
A recruitment agency is seeking a Desktop Support Assistant Team Lead in Kuala Lumpur, Malaysia. This role entails overseeing a team of Desktop Support Engineers, ensuring efficient technical support delivery for hardware, software, and network issues. Candidates should have at least 7 years of technical support experience, including over a year in leadership. The position requires strong troubleshooting skills and excellent communication with a focus on customer satisfaction. Apply to join a collaborative and dynamic IT environment.
Qualificações
7+ years of experience in IT with a focus on EUC support.
Experience in leading a team of IT engineers for over 1 year.
Strong ability to troubleshoot and repair technical equipment.
Responsabilidades
Lead and supervise a team of Desktop Support Engineers.
Manage workload allocation and prioritize support tasks.
Provide advanced troubleshooting for complex technical issues.
Oversee installation, configuration, and troubleshooting of IT peripherals.
Ensure effective deployment and troubleshooting of software applications.
Maintain documentation and team performance metrics.
Conhecimentos
Troubleshooting skills
Technical support experience
Customer service focus
Team leadership
Formação académica
Diploma or Bachelor's Degree in Computer Science/IT/Engineering
Descrição da oferta de emprego
A recruitment agency is seeking a Desktop Support Assistant Team Lead in Kuala Lumpur, Malaysia. This role entails overseeing a team of Desktop Support Engineers, ensuring efficient technical support delivery for hardware, software, and network issues. Candidates should have at least 7 years of technical support experience, including over a year in leadership. The position requires strong troubleshooting skills and excellent communication with a focus on customer satisfaction. Apply to join a collaborative and dynamic IT environment.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.