Inside Sales and Support (Cantonese & Mandarin Speaker) [Joining bonus RM2000]

Sutherland; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience firm in Kuala Lumpur is seeking a Trilingual Sales and Support Consultant (Mandarin, Cantonese, English). In this full-time role, you'll proactively resolve customer inquiries and upsell products through chat. The ideal candidate should be skilled in sales and customer service, with at least 6 months of experience and proficiency in Mandarin and Cantonese. The position offers a competitive salary, allowances, and numerous benefits including work-life balance and career growth opportunities.

Benefits

Fixed basic salary and allowances

10 days annual leave

14 days sick leave

Dental and optics allowance

Free mental health counseling sessions

Monthly vending machine credit

Clear career advancement path

Qualifications

• Requires excellent Mandarin and Cantonese speaking skills.
• Minimum of 6 months of sales experience required.
• Ability to read and write Simplified Chinese.

Responsibilities

• Answer and resolve customer issues through chat.
• Provide consultation with cutting-edge solutions.
• Achieve and maintain required sales metrics.

Skills

Sales and upselling

Customer service

Technical skills

Mandarin

Cantonese

English

Education

SPM/Diploma/Graduation degree

Job description

Inside Sales and Support (Cantonese & Mandarin Speaker) [Joining bonus RM2000]

Join SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. as a Trilingual Sales and Support Consultant (Mandarin + Cantonese + English) - where sales drive results and support builds loyalty! This full-time role, based in Bangsar South, Kuala Lumpur, puts sales at the core (with support as a key enabler) - perfect for you if you love turning customer needs into deals and ensuring they feel valued every step of the way. You'll work with clients across Singapore, China Mainland, Taiwan, Hong Kong, making this a dynamic chance to grow your sales skills in a global marketplace.

What you'll be doing

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

What we're looking for

• Education: SPM/Diploma/Graduation degree (Soft copy of certificate should be provided, only SPM result/slip can't be accepted)
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Simplified Chinese and English.
• Able to speak & understand Cantonese.
• Minimum of 6 months of sales experience & IT technical skills.
• Candidates with BPO experience/background are preferred.
• The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

What We Offer

• Earning Potential: Fixed basic salary + allowances (reward your sales efforts!).
• Work-Life Balance: 10 days annual leave + 14 days sick leave per year (prorated based on join date).
• Wellness Support: Dental + optics allowance + up to 10 free mental health counseling sessions (we care about you).
• Daily Perks: RM50 monthly vending machine credit (fuel your workdays!).
• Career Growth: Clear path to advance (e.g., senior sales consultant, team lead) + training to sharpen your sales and support skills.
• Vacation Program: Eligibility for company-initiated trips (subject to manager's approval).

WORK TIME

Time: 8am – 5pm / 9am - 6pm / 10am – 7pm
Days: Monday – Friday
Mode: Work From Office / Hybrid (Training and nesting will be onsite; Work From Home once get manager's approval based on overall performance-KPI, attendance, attitude & etc.)

About Us

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. is a leader in customer experience and business process outsourcing - we partner with top brands to deliver sales and support that drives success. Our culture prioritizes teamwork, growth, and recognizing your hard work - so you'll never just be a number here.

Ready to blend sales passion with support heart? Apply now and join a team where you can hit targets and make customers smile!