Service/Claim Advisor

SR EV Automotive Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A pioneering electric vehicle service provider in Kuala Lumpur is seeking a Claims Consultant to assist customers with insurance claims related to accident vehicles. The ideal candidate will communicate effectively and coordinate with customers, repair workshops, and insurance companies. Proficient knowledge of car insurance, and experience in customer service is essential. This position offers a chance to develop your career in the fast-evolving electric vehicle industry.

Qualifications

• Proficient in loss assessment and compensation in car insurance.
• Experience in automotive after-sales service is an added advantage.
• Fluency in English, Malay, and Mandarin.

Responsibilities

• Consult clients and assist in claims settlement for accident vehicles.
• Communicate with customers about estimated service completion times.
• Collect documents and assess losses for insurance claims.
• Record customer concerns and convert them into repair orders.

Skills

Car insurance knowledge

Customer service

Communication skills

Attention to detail

Tools

Dealer management systems

Office software

Job description

Our Company was established in Year 2023 and we are proud to be the first TESLA Approved Body Shop in Malaysia, recognized for our dedication to excellence in automotive finishing. Our team of skilled technicians combines years of experiences with cutting‑edge technology to ensure the highest quality workmanship.

We are committed to providing you a successful career advancement and to meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in this new age of electric car’s industry.

Job Description

Accident vehicle SA is mainly responsible for consulting and assisting in claims settlement of accident vehicles, and is responsible for converting customer issues into repair orders. Before the customer retrieves the vehicle, the claims consultant serves as the main contact person for the customer, responsible for coordinating with the customer, repair workshop, insurance company, or third party, and following up on each owner’s issues to keep them informed of the vehicle’s repair status at all times.

Job Scope

Receive customers and address any customer concerns at a high level.

Determine whether technical issues can be resolved over the phone and promptly report the issues to the workshop supervisor and service centre manager.

Communicate with customers about the estimated service completion time, maintain regular updates of information, follow up on each owner’s issues, and keep them informed of the vehicle’s repair status at all times.

Provide advice on accident repair losses reported by customers and guide them in reporting.

Responsible for collecting documents, assessing losses, and settling claims in insurance cases, and ensuring that insurance claims are paid within the prescribed accounting period.

Merimen online e‑claims submission, monitoring and follow up.

Accurately record problems and data in the system, convert customer concerns into comprehensive and detailed technical personnel repair orders, and pay attention to the accuracy of details.

Operate the processing process in the system, maintain and record daily work.

Assign repair orders, check in and out substitute vehicles.

Before delivery, coordinate vehicle related issues, delivery or self‑pickup times to ensure all details are accurate.

Follow up on customer service results to ensure customer satisfaction.

During the work process, it is necessary to strictly abide by safety production regulations and operating procedures, obey management, correctly wear and use labour protection equipment, and prevent safety production accidents.

Carefully participate in safety production education and training, and master the necessary safety production knowledge.

Immediately report any potential accidents or other unsafe factors to management personnel.

Other tasks assigned by management as required.

Job Requirements

Understand the methods, techniques, components, tools, and materials for repairing and maintaining cars.

Proficient in mastering car insurance knowledge and practical skills in loss assessment and compensation.

Experience in dealer management systems and Office usage.

Hold a valid driving licence.

Fluent in English, Malay and Mandarin languages to effectively communicate with our diverse client base and stakeholders.

Experience in automotive after‑sales service is an added advantage.

Willing to work at Chan Sow Lin Industrial Area, KL.