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At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. It operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Role

The People Services Senior Specialist, TMOD Delivery, is a key member of the Talent Management & Organization Development (TMOD) delivery team within the People Services Hub in Kuala Lumpur, Malaysia. This role is responsible for executing transactional and administrative services that support the TMOD Center of Excellence (COE), including learning administration, reporting, survey tracking, and record management. The role ensures accurate, timely, and compliant delivery of TMOD services across DFI business units, contributing to a seamless employee experience and operational excellence.

• Coordinate logistics for learning programs, including scheduling, participant registration, venue/virtual setup, and communications.
• Track and follow‑up on learning enrolment, nomination, and completion.
• Maintain and update learning records in relevant HR systems.
• Support the administration of mandatory and optional learning programs.
• Respond to helpdesk‑escalated inquiries related to talent management, learning and development, performance management.

• Prepare and deliver regular and ad‑hoc reports related to learning and development activities.
• Track and analyze engagement survey responses and results, supporting reporting and insights generation.
• Ensure data accuracy and consistency across TMOD‑related systems and documentation.
• Conduct regular updates and communication with Group COE.

• Ensure TMOD delivery processes comply with internal policies and data privacy regulations.
• Support documentation and updates of standard operating procedures (SOPs).
• Identify opportunities to improve TMOD service delivery and contribute to continuous improvement initiatives.

• Collaborate with TMOD COE, P&C Business Partners, and other People Services teams to support program execution and issue resolution.
• Liaise with external vendors and learning providers as needed for program coordination and support.
• Escalate issues or delays to the TA & TMOD Delivery Lead as needed.
• Support PMO activities remotely for TMOD‑related projects.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of experience in HR operations, learning administration, or shared services.
• Familiarity with HR platforms such as SAP SuccessFactors, Workday, or learning management systems (LMS).
• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills.
• Fluent in English and Mandarin/Cantonese.
• High integrity and confidentiality.
• Ability to manage multiple priorities and drive continuous improvement initiatives.