Associate - Cash Management

Great Eastern; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance firm based in Kuala Lumpur is seeking a candidate for the Payment team. Responsibilities include managing day-to-day payment operations, verifying requests for accuracy, and liaising with stakeholders for efficient processing. The ideal candidate should possess a Bachelor’s degree related to finance or business, strong time management skills, and a commitment to continuous improvement. This role offers an opportunity to contribute to procedures and processes while supporting a collaborative environment.

Qualifications

• Fresh graduate or candidates with up to 1 year of working experience, preferably in payment operations.
• Familiar with a computerized accounting environment.
• Demonstrates a strong sense of urgency.

Responsibilities

• Ensure that the payments are processed within set turnaround time.
• Verify payment requests and supporting documents for validity.
• Attend to payment queries and assist in developing SOPs.

Skills

Time management skills

Detail-oriented

Strong communication skills

Customer-focused

Proficient in Microsoft Office

Ability to work under pressure

Education

Bachelor's degree in Accounting, Business Administration, Finance, or Insurance

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

As part of the Payment team, you will be responsible for the day-to-day operations, including verifying payment requests and the supporting documents to ensure the requests are valid. You will work closely with the relevant stakeholders and requestors, to provide advice and guidance on payment requirement to ensure efficient payment processing.

The Job

• Responsible for the day-to-day operations. Ensure that the payments are processed with the set turnaround time.
• Verify payment requests and supporting documents to ensure the validity and accuracy of payment.
• Monitor and control the usage of cheques and facsimile signature machine.
• Check the IBG/ FPX e-payment data file, upload into OCBC Velocity and follow up with respective department if there are any missing data files or reports.
• Liaise with the related counterparties and Signatories to ensure all payment transactions are completed before hand-over to requestor.
• Update payment cancellation and expiry in the system in timely manner.
• Attend to payment queries.
• Assist supervisor in developing, reviewing and updating Payment Section’s Standard Operating Procedures (SOP), and to continuously enhance/improve payment processes.
• Prepare monthly statistic on payment.
• Participate in Business Continuity Plan, Disaster Recovery and User Acceptance Testing activities as and when required.
• Encourage and support teamwork.
• Coach and train subordinates.
• Conduct Customer Satisfaction Survey for the Payment Section annually.
• Support Finance Department projects through active participation and execution of assigned initiatives, including communication and collaboration with other entities.
• Assist Supervisor, Manager, AVP and HOD as & when required.
• Perform any other function relevant to the job grade which may be assigned from time to time.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• A Bachelor's degree from a recognized university, preferably in Accounting, Business Administration, Finance, or Insurance, or a professional accounting qualification.
• Fresh graduate or candidates with up to 1 year of working experience, preferable in payment operations.
• Familiar with a computerised accounting environment.
• Strong time management skills and detailed-oriented.
• Meticulous and comfortable working with numbers.
• Demonstrates a strong sense of urgency.
• People-oriented and customer-focused.
• Able to work independently and collaboratively as a team player.
• Capable of performing under pressure and meeting tight deadlines.
• Excellent written and verbal communication skills.
• Strong presentation skills and able to convey information clearly and confidently.
• Proficient in Microsoft Office such as Excel and PowerPoint, with solid overall computer skills.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment AgenciesGreat Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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