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Talent Recruit
Delivery Lead – Business Operations- Cantonese
Job summary
An international technology consulting firm is seeking a Delivery Lead for Business Operations specializing in healthcare insurance in Kuala Lumpur. This role involves overseeing project delivery, managing client relationships, and ensuring operational efficiency. The ideal candidate should have 12-15 years of experience, profound knowledge of health insurance processes, and be proficient in Cantonese and English. Competitive compensation and growth opportunities are offered.
Qualifications
- 12-15 years of experience in project delivery, preferably in healthcare insurance.
- Deep understanding of healthcare insurance regulations and compliance.
- End-to-end understanding of health insurance claims process.
Responsibilities
- Oversee planning, execution, and delivery of multiple projects.
- Lead project teams to foster collaboration and development.
- Act as primary contact for clients to ensure satisfaction.
- Implement quality assurance measures to meet SLAs.
- Drive process optimization for efficiency.
Skills
Location : Malaysia
Language : Must be native or proficient in Cantonese.
A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.
12-15 Years
- Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters
- Lead and manage project teams, fostering collaboration, communication, and professional development.
- Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
- Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
- Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
- Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.
- Ensure projects are delivered within budget and maximize revenue and margins.
- Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
- Language Proficiency in English and Cantonese
- End to end understanding of health insurance claims process, benefits/policy servicing, provider relationship and customer contact center
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.