Delivery Lead – Business Operations- Cantonese

Cognizant; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

An international technology consulting firm is seeking a Delivery Lead for Business Operations specializing in healthcare insurance in Kuala Lumpur. This role involves overseeing project delivery, managing client relationships, and ensuring operational efficiency. The ideal candidate should have 12-15 years of experience, profound knowledge of health insurance processes, and be proficient in Cantonese and English. Competitive compensation and growth opportunities are offered.

Qualifications

• 12-15 years of experience in project delivery, preferably in healthcare insurance.
• Deep understanding of healthcare insurance regulations and compliance.
• End-to-end understanding of health insurance claims process.

Responsibilities

• Oversee planning, execution, and delivery of multiple projects.
• Lead project teams to foster collaboration and development.
• Act as primary contact for clients to ensure satisfaction.
• Implement quality assurance measures to meet SLAs.
• Drive process optimization for efficiency.

Skills

Understanding of healthcare insurance industry

Proficient in Cantonese

Proficient in English

Job description

Job Title: Delivery Lead – Business Operations- Cantonese

Location : Malaysia

Language : Must be native or proficient in Cantonese.

Job Overview :

A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.

Preferred Experience :

12-15 Years

Key Roles and Responsibilities:

• Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters
• Lead and manage project teams, fostering collaboration, communication, and professional development.
• Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
• Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
• Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
• Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.
• Ensure projects are delivered within budget and maximize revenue and margins.

Required Skills:

• Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
• Language Proficiency in English and Cantonese
• End to end understanding of health insurance claims process, benefits/policy servicing, provider relationship and customer contact center

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.