Sales Support & Admin - Senior Process Executive

Infosys; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading digital services company in Petaling Jaya is seeking a Senior Process Executive to assist in sales support. Candidates should have a diploma or degree in business, over 3 years of experience in sales support within IT, and strong skills in English and Microsoft applications. The role requires meticulous attention to detail and effective communication with stakeholders. This position offers a dynamic and supportive working environment.

Qualifications

• More than 3 years’ experience in a Sales Support role in the IT industry.
• Good understanding of the sales/buying cycle and ability to handle disputes.

Responsibilities

• Assist client manager in generating quotes and fast turnaround.
• Responsible for information gathering and data consolidation.
• Handle incoming quotation requests and ensure completion.
• Manage QA process and escalations from different stakeholders.
• Provide mentorship and guidance to new joiners.

Skills

Sales Support experience

Proficiency in English

Mathematics skills

Excel proficiency

Microsoft Outlook proficiency

Problem-solving skills

Attention to detail

Education

Diploma or degree in Business or related field

Job description

Job Description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible for information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Ensure completion of quotation and handling complex/tender submission before deadline.
• Frequent follow‑up calls required to achieve client request closure within the given SLA.
• Process and follow‑up on dispute case or open issues within the given SLA.
• Deal with external and internal queries in a professional, client‑oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain a good relationship with decision‑makers, internal and external stakeholders.
• Manage QA process and escalations from different stakeholders to resolution and ensure smooth communication flow with external and internal stakeholders.
• Participate in implementation of new processes, tools, transformation activities, and process improvements.
• Provide mentorship and guidance to new joiners.
• Assist in order submission if required.
• Perform any other duties and responsibilities which will be assigned by management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 3 years’ experience in a Sales Support role in the IT industry.
• Proficient in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of the sales/buying cycle and the ability to handle dispute cases.
• Good problem‑solving skills.
• Meticulous and detailed in numbers.

Country

Malaysia

State / Region / Province

Selangor

Work Location

Petaling Jaya

Interest Group

Infosys Limited

Company

ITL Malaysia

Role Designation

232ASRPREX Senior Process Executive