Head Of Training & Knowledge Academy M/F

CACEIS; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading asset servicing firm in Putrajaya seeks a Change Manager to lead transformation programmes in client servicing operations. The ideal candidate has over 12 years of experience in asset servicing, with a minimum of 5 years in training. Responsibilities include monitoring training, ensuring stakeholder engagement, and enhancing service quality. The role promises a competitive rewards program and a collaborative culture.

Benefits

Performance-based bonuses

Flexible benefits

World-class training programme

Collaborative dynamic culture

Qualifications

• 12-15 years experience in Asset Servicing with more than 5 years in Training.
• Minimum experience level of 11 years.

Responsibilities

• Lead people, process, and cultural aspects of transformation programmes.
• Monitor staff competency across business lines.
• Collaborate with Heads of Departments on training needs.
• Develop a framework for knowledge management.
• Ensure seamless transitions and high adoption rates.

Skills

Knowledge across different products and instruments

Engaging communication and presentation skills

Metric-driven mindset for monitoring ROI and KPIs

Strong data analytics & visualisation

Excellent stakeholder management skills

Creative learning approaches

Proficiency with IT tools

Fluent in English

Education

Bachelor Degree / BSc Degree or equivalent

Postgraduate Degree

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe, including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions.

As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

What is the opportunity?

This role will be responsible for leading the people, process, and cultural aspects of transformation programmes that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. It combines structured change‑management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver user‑focused, operationally sound, and strategically aligned initiatives.

Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality. By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role enables the organisation to adapt quickly, operate efficiently, and remain competitive in a fast‑evolving financial services landscape.

Region

Malaysia

Working hours

9:00 AM – 6:00 PM

What will you do?

Technical Training Development

• Responsible for the development and monitoring of staff competency across all business lines in Malaysia.
• Plan, manage and monitor all the technical training requirements for each business line.
• Collaborate with Heads of Departments to understand their technical training needs and enrich existing offerings.
• Develop transversal trainers who can undertake technical training for two or more business lines.
• Develop and monitor KPIs that drive the standard of excellence for technical training.

Knowledge Academy Management

• Structure and develop a framework to crystallise knowledge across all the different business processes in CACEIS.
• Develop instructional guidelines to enable Knowledge Champions globally to build their business‑process content.
• Administer and manage the knowledge‑related tools to support development.
• Monitor and prioritise content development to create learning pathways for new joiners and experienced staff alike in CACEIS.
• Collaborate with global stakeholders to support the building of knowledge materials across specific programmes.

What’s in it for you?

• A comprehensive Total Rewards Programme including performance‑based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training programme in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognised and rewarded.

Requirements

Position with management experience. Minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialisation: Bachelor Degree / Postgraduate Degree.

• 12‑15 years experience in Asset Servicing with more than 5 years in Training.
• Minimum experience level 11 years and more.

Skills needed

• Good knowledge across different products and instruments managed in Asset Servicing.
• Engaging communication and presentation skills.
• Metric‑driven mindset in monitoring ROI and KPIs.
• Strong data analytics & visualisation.
• Excellent stakeholder management and influencing skills.
• Skilled in verbal, written and visual communication.
• Creative and rigorously test different learning approaches to enhance the learning capabilities for the organisation.
• Proficiency with IT tools.
• Languages: English.
• Company: CACEIS.

About the company

CACEIS is the asset‑servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset‑servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.