Marketing jobs in Malaysia

< POSITION SUMMARY >
The Customer Service Representative provides support and services to Brand Partners and customers by addressing enquiries, issues, and concerns from all means of communication which contribute to the success of LifeWave members.

This position has no direct supervisory responsibilities.

• Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
• Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
• Utilizes a customer-centric attitude while assisting customers on every interaction.
• Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to support customer inquiries.
• Generates new product orders for existing and new customers.
• Works with internal staff and customers to identify and resolve challenges faced by customers.
• Recommends and promotes additional products and services to increase overall sales revenue.
• Consistently meets or exceeds performance expectations, including customer experience surveys, call handling metrics (including call volume), and quality standards.
• Completes internal tracking of required information to maintain effective records.
• Connects with customers by building meaningful relationships that support business success.
• Represents the company in a professional, courteous, and efficient manner at all times.
• Escalates product returns and refunds to relevant departments.
• Completes all company training and follows established policies and procedures.
• Demonstrates time management with presence/availability adhering to expectations.
• Participates in company events as required.

• Requirement
  
  • 3-4 years of working experience in the customer service industry with experience in network marketing industry.
• ADVANTAGES
  • Diploma or Degree in any discipline.
  • 2 years of contact/call center experience preferred.
  • Fluency in spoken and written English
  • Technologies and Software Proficiency:
    • Microsoft Office Suite
    • Exigo – Industry and company specific Customer Relationship Manager (CRM)
    • Five9 – Telephony platform
• OTHERS
  • Strong communication skills
  • Excellent telephone and customer service skills including a customer-centric attitude
  • Ability to demonstrate a solid work ethic daily
• English Level
  • -
• Other Language
  • Mandarin, English

• Benefit
  • Salary = RM 4,000 ~ RM 5,500
  • AL: 2Y 16 days, 2~5Y 18 days, >5Y 20 days
  • MC: 2Y 14 days, 2~5Y 18days, >5Y 22 days
  • Monthly Phone Allowance = RM150
  • Monthly Staff Entitlement Product (Can claim 6 products per month)
  • Medical, health insurance coverage
  • Bonus (discretional)
  • Company Activities: Team Gathering, Annual Dinner, Welcome Lunch
  • No OT pay, working on Sat, Sun or Public Holiday will be entitled a replacement leave
• Working Hour
  • 0900 ~ 1800
• Holiday
  • -
• Job Function

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