Maintenance jobs in Malaysia

Job Purpose: Collaborate with Sales to provide best application solutions to customers & provide technical support for all product groups.

• Key ResponsibilitiesLead technical support function to own pre sales and after sales support on product solutions.
• Partnering with Sales Team to support and sustain a strong pipeline of new business opportunities while maintaining opportunities or increasing market share for existing business.
• Manages the field service personnel who perform on-site routine services including product demonstration, installation, maintenance, and repair.
• Oversees the scheduling and training of field service representatives.
• Build a strong technical team.
• Establish common workflow and cross-functional communication processes, & sharing of best practices.
• Responsible to provide training & professional development to new staff members, and work performance evaluation.
• Develop and maintain a high level of product knowledge among technical services engineers.
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
• Establish & handle service contracts and manage support services.
• Design and implement productivity and effective improvement programs.
• To support and comply with the Brady Corporation Global Policies, Brady Policy, Quality Policy, Environmental Policy, Safety & Health Policy and other organization policies that are relevant to job functions. To responsible, accountable and committed to fulfill the codes and statements prescribed in the policies.
• The above responsibilities are not exhaustive and other related duties may be added from time to time.
• Requisite CriteriaUniversity Degree in Mechanical / Electronics / IT / Production / Industrial Engineering.
• Must have at least 5 years experience working in a multinational company and in a similar management position. Candidates with working experience overseas, will have an added advantage
• SkillsProficiency in both written and spoken English. Other language knowledge will be an added advantage.
• Exhibit strong leadership skills and must be self-motivated.
• Good interpersonal skills with all levels of employee. Feel comfortable as a focal point of communication between South Asia locations related to technical services activities.

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