Barista

Ticco Success Sdn Bhd; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A vibrant coffee establishment in Puchong seeks an experienced Barista to lead the team. Responsibilities include overseeing coffee quality, managing staff training, and ensuring exceptional customer service. The ideal candidate will have a strong background in coffee preparation and team management, with a commitment to maintaining high standards. This role offers an exciting opportunity to contribute to a thriving business in the coffee industry.

Qualifications

• Proven experience as a Head Barista or similar role in a high-volume coffee environment.
• In-depth knowledge of coffee beans, brewing methods, and equipment.
• Exceptional customer service and communication skills.

Responsibilities

• Provide effective leadership to the barista team, fostering a positive and motivated work environment.
• Conduct training sessions to ensure consistency in coffee preparation and customer service.
• Uphold and enforce high standards of coffee quality and service.

Skills

Leadership and team management

Customer service

Multitasking

Coffee brewing knowledge

Education

Barista certification or relevant education

Job description

Ticco Success Sdn Bhd – Puchong New Village

We are seeking a dynamic and experienced individual to take on the role of Barista in our thriving coffee establishment. As the leader of our barista team, you will be responsible for overseeing all aspects of the coffee service, maintaining high standards of quality, and fostering a positive and collaborative team environment.

Qualifications:

• Proven experience as a Head Barista or similar role in a high-volume coffee environment.
• In-depth knowledge of coffee beans, brewing methods, and equipment.
• Strong leadership and team management skills.
• Exceptional customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Understanding of inventory management and cost control.
• Barista certification or relevant education is a plus.

Responsibilities:

Leadership and Team Management:

• Provide effective leadership to the barista team, fostering a positive and motivated work environment.
• Conduct training sessions to ensure consistency in coffee preparation, customer service, and adherence to company standards.
• Schedule and manage staffing levels to meet operational requirements.

Quality Control:

• Uphold and enforce high standards of coffee quality, presentation, and service.
• Regularly assess and refine brewing techniques, ensuring a consistently excellent coffee experience for customers.
• Monitor and manage inventory levels, including coffee beans, equipment, and supplies.

Customer Service:

• Interact with customers, addressing their queries and feedback to enhance their overall experience.
• Implement strategies to improve customer satisfaction, loyalty, and retention.
• Train staff in exceptional customer service practices.

Operational Efficiency:

• Collaborate with management to develop and implement operational procedures and policies.
• Oversee the maintenance and cleanliness of the coffee bar area, equipment, and storage spaces.
• Monitor and manage the budget for the barista department, including cost control and revenue generation.
• Implement strategies to increase sales and maximize profitability.