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Customer Care Consultant (Prime)
Descripción de la vacante
A leading recruitment firm in Malaysia is seeking a Customer Care Consultant to provide top-notch support to customers. The successful candidate will be responsible for handling calls, troubleshooting issues, and ensuring customer satisfaction. Candidates must have a minimum of SPM, Diploma, or Degree with at least a year of experience in a customer service role. The role includes rotational shifts and offers benefits like a phone rebate.
Servicios
Formación
- Minimum SPM, Diploma, or Degree with at least 1 year experience.
- Experience in contact centre/service/BPO is an advantage.
- Fully vaccinated and Malaysian citizens only.
Responsabilidades
- Handle incoming calls & inquiries from customers professionally.
- Troubleshoot network, billing & account issues.
- Follow up & resolve complaints to ensure customer satisfaction.
- Work closely with team members & leaders to ensure quality service.
- Escalate priority cases & participate in improvement initiatives.
- Upsell & cross-sell services when necessary.
Conocimientos
Educación
WE ARE HIRING - CUSTOMER CARE CONSULTANT (TECHNICAL)
Salary: RM2,500 - RM3,400 (Subject to approval)
Contract Duration: 1 year (Extendable at the company's discretion)
Working Days: 5 days a week (including weekends) + 2 days off
Shift: Rotational (8:00 AM – 12:00 AM) / 24-hour support if applicable
- Handle incoming calls & inquiries from customers professionally
- Troubleshoot network, billing & account issues
- Follow up & resolve complaints to ensure customer satisfaction
- Work closely with team members & leaders to ensure quality service
- Escalate priority cases & participate in improvement initiatives
- Upsell & cross-sell services when necessary
- Minimum SPM, Diploma, or Degree (with at least 1 year experience)
- Experience in contact centre/customer service/BPO is an advantage
- Proficient in English (both spoken & written)
- Malaysian citizens only
- Willing to work on shifts & rotation basis
- Fully vaccinated
✔ Phone rebate
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.