Customer Care Consultant (Prime)

Asia Recruit; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Customer Care Consultant to provide top-notch support to customers. The successful candidate will be responsible for handling calls, troubleshooting issues, and ensuring customer satisfaction. Candidates must have a minimum of SPM, Diploma, or Degree with at least a year of experience in a customer service role. The role includes rotational shifts and offers benefits like a phone rebate.

Benefits

Phone rebate

Qualifications

• Minimum SPM, Diploma, or Degree with at least 1 year experience.
• Experience in contact centre/service/BPO is an advantage.
• Fully vaccinated and Malaysian citizens only.

Responsibilities

• Handle incoming calls & inquiries from customers professionally.
• Troubleshoot network, billing & account issues.
• Follow up & resolve complaints to ensure customer satisfaction.
• Work closely with team members & leaders to ensure quality service.
• Escalate priority cases & participate in improvement initiatives.
• Upsell & cross-sell services when necessary.

Skills

Proficient in English (both spoken & written)

Experience in contact centre/customer service/BPO

Education

Minimum SPM, Diploma, or Degree

Job description

WE ARE HIRING - CUSTOMER CARE CONSULTANT (TECHNICAL)

Salary: RM2,500 - RM3,400 (Subject to approval)

Contract Duration: 1 year (Extendable at the company's discretion)

Working Days: 5 days a week (including weekends) + 2 days off

Shift: Rotational (8:00 AM – 12:00 AM) / 24-hour support if applicable

Job Responsibilities

• Handle incoming calls & inquiries from customers professionally
• Troubleshoot network, billing & account issues
• Follow up & resolve complaints to ensure customer satisfaction
• Work closely with team members & leaders to ensure quality service
• Escalate priority cases & participate in improvement initiatives
• Upsell & cross-sell services when necessary

Job Requirements

• Minimum SPM, Diploma, or Degree (with at least 1 year experience)
• Experience in contact centre/customer service/BPO is an advantage
• Proficient in English (both spoken & written)
• Malaysian citizens only
• Willing to work on shifts & rotation basis
• Fully vaccinated

Benefits

✔ Phone rebate