Retail Sales Associate

A-Look Group of Companies; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading eyewear retailer in Selangor is seeking an Eyecare Consultant to enhance customer service and provide expert vision health advice. Responsibilities include personal consultations, recommending eyewear solutions, and educating customers on eyecare. Ideal candidates will have experience in customer-facing roles, strong communication skills, and a passion for vision health. The position offers competitive salary and comprehensive benefits, including health programs and opportunities for career advancement.

Benefits

Comprehensive health and wellness programs

Generous staff purchase

Ongoing training and development

Collaborative team environment

Opportunities for career advancement

Commissions

Qualifications

• Proven experience in a customer-facing role, preferably within the optical industry.
• Strong communication and interpersonal skills, with the ability to listen and empathise.
• Excellent product knowledge and passion for eyecare and vision health.

Responsibilities

• Provide personalised consultations to customers about their vision requirements.
• Recommend suitable eyewear based on prescription and personal style preferences.
• Educate customers on proper eyecare and maintenance.

Skills

Customer service

Communication skills

Product knowledge

Detail-oriented

Positive attitude

Job description

About the role

Join A-Look Eyewear Sdn Bhd as an Eyecare Consultant and play a key role in providing exceptional customer service and expert advice on vision health and eyewear solutions. This full-time position will see you working closely with our clients to understand their unique needs and recommend the best products and treatments to enhance their overall eye care experience.

What you'll be doing

• Provide personalised consultations to customers, assessing their vision requirements and lifestyle needs
• Recommend the most suitable eyewear and vision correction solutions, taking into account factors such as prescription, face shape, and personal style preferences
• Assist customers with frame selection, lens options, and customisation to ensure a perfect fit and visual experience
• Educate customers on proper eyecare and maintenance to promote long-term eye health
• Process sales transactions and provide exceptional customer service throughout the customer journey
• Maintain up-to-date product knowledge and actively participate in training to enhance your expertise
• Contribute to the overall success of the store by actively promoting sales and driving customer satisfaction

What we're looking for

• Proven experience in a customer-facing role, preferably within the optical industry
• Strong communication and interpersonal skills, with the ability to listen, empathise, and provide tailored solutions
• Excellent product knowledge and the passion to continually expand your expertise in eyecare and vision health
• Keen eye for detail and the ability to provide a personalised, high-quality customer experience
• A positive, friendly, and enthusiastic attitude that aligns with our company values

What we offer

At A-Look Eyewear, we are committed to the growth and development of our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness programs
• Generous staff purchase
• Ongoing training and development opportunities to enhance your skills
• A collaborative and supportive team environment where your contributions are valued
• Opportunities for career advancement within our growing organisation
• Commissions