Jobs in Klang, Malaysia

Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.

As a key member of our technical support team, you will assist German-speaking customers in resolving various technical issues, ensuring they enjoy a seamless experience with our products and services. Your commitment to customer satisfaction will be vital in helping us maintain our high standards of service. If you’re eager to work in a vibrant environment while experiencing the beauty and culture of Greece, we invite you to apply!

• Provide outstanding technical support to German-speaking clients through phone, email, and chat.
• Diagnose and resolve technical problems quickly and effectively.
• Document all customer interactions accurately within our CRM system.
• Engage with customers to understand their concerns and deliver tailored solutions.
• Collaborate with the engineering team to escalate and troubleshoot complex issues.
• Participate in ongoing training to enhance your technical knowledge and customer support skills.
• Contribute feedback from customers to improve our services and support procedures.

• Fluency in German and English, both spoken and written.
• Strong communication skills and a customer-first mentality.
• Experience in technical support or a similar role is preferred but not mandatory.
• Ability to troubleshoot and resolve inquiries in a fast-paced environment.
• Motivated, team player with a willingness to learn.
• Willingness to relocate to Greece and embrace new experiences.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Monthly Events
• Fully Paid Relocation Package ( flight, transfer and hotel )