Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Ten Group; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A global lifestyle management company in Malaysia seeks a Mandarin & Cantonese-Speaking Virtual Travel Consultant. You will fulfill leisure travel requests and provide top-tier service. Ideal candidates have expertise in cruise sales and complex itineraries, with strong communication skills. This full-time role operates on a flexible shift basis, supporting remote work from Malaysia.

Benefits

Performance-based bonuses

Annual internet allowance

Paid time off

Health & life insurance

Qualifications

• Expertise in dedicated cruise ship sales within a travel agency is required.
• Experience with complex itineraries and flight sales is preferred.
• Fluency in English, Mandarin, and Cantonese is essential.

Responsibilities

• Fulfill leisure travel requests for global members.
• Provide top-tier service to ensure exceptional member satisfaction.
• Handle bookings including first and business class flights.

Skills

Customer satisfaction

Multitasking

Attention to detail

Team collaboration

Tools

Amadeus

Job description

Overview

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant. We’re seeking a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our APAC team.

What you’ll do

As a Travel Consultant, you’ll be responsible for fulfilling leisure travel requests for our global members. You will handle scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings, and provide top-tier service that ensures exceptional member satisfaction and repeat usage of our concierge services.

The ideal candidate will have

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• Enthusiasm for a wide variety of leisure and city destinations.
• Track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction and willingness to go above and beyond for clients.
• Ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Strong attention to detail, even under pressure.
• Ability to multitask and manage several projects in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Excellent verbal and interpersonal communication, maintaining a calm and professional demeanor.
• Strong team player with collaborative interpersonal skills.

Languages:

• Fluency in English, Mandarin, and Cantonese (written and spoken).

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently with accountability.

Why Ten

Ten is a leading global lifestyle management business with presence in 20+ offices and 1300+ employees. We provide access to the best travel, live entertainment, dining, and luxury retail services, offering exclusively negotiated benefits and loyalty programs. We operate a technology-enabled platform and rely on highly trained teams. Ten is a Certified B Corp with a commitment to making a positive impact on society and the environment.

To learn more about Ten, please watch a short video (no link provided here).

Flexibility & Home Office

Flexibility: This is a full-time 40-hour-per-week role on a shift basis. Candidates must be flexible to work between 07:00–22:00 local time, Monday to Sunday, including public holidays.

Guidelines for Home Office:

• Located anywhere in Malaysia.
• A secure home office at your confirmed address, free from background noise or distractions.
• Internet service must meet minimum requirements and a speed test completed.

Rewards & Diversity

Our people are at the heart of the business, with opportunities for recognition and career development. Benefits include a competitive salary with performance-based bonuses, remote work (within Malaysian borders), annual internet allowance, paid time off, sabbatical after every 5 years of service, loyalty rewards, discounts, and health & life insurance. Ten is committed to diversity, inclusion, and merit-based advancement.

Ten works with a small preferred supplier list of recruitment agencies only. No further recruitment agencies are being accepted at this time. If you are interested, please review our video materials for more context.