Customer Service - Cantonese Speaking (Work from Home)

EPS Consultants; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking customer service representatives to provide friendly service via phone, email, or chat. Candidates must have a high school diploma and at least six months of customer service experience. The role requires flexibility to work onsite and the ability to meet various performance metrics. Join a supportive team where you can build lasting relationships with customers.

Qualifications

• Must have at least six months customer service experience or equivalent.
• Candidate must be flexible working Onsite.
• Must successfully pass a background check.

Responsibilities

• Provide quick, accurate, and friendly service to customers via phone, email, or chat.
• Meet and exceed customer service metrics.
• Build lasting relationships with customers and team members.

Skills

Customer service

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Job Description

• Provide quick, accurate, and friendly service to customers via phone, email, or chat


• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance


• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed


• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics


• Represent Client platform and tools to customers, educating them to navigate and self-serve where possible


• Build lasting relationships with customers, and other team members


• Be reliable, be on time and come in as scheduled

Educational/Work Experience and Requirements

• High school diploma or equivalent required.


• Candidate must be flexible working Onsite.


• Must have at least six months customer service experience or equivalent


• Must successfully pass a background check