Talent Pool - Account Manager (Malaysia)

Slasify; Kuala Lumpur; Remote; MYR 126,000 - 212,000; Full time

Job summary

A rapidly-growing technology firm is seeking an Account Manager in Kuala Lumpur. The role involves developing relationships with clients, ensuring delivery of services, and managing account documentation. Candidates should have 2-3 years of experience in a client-facing role, fluency in English and Chinese, and strong organizational skills. This position offers flexible working hours, unlimited holidays, and a laptop buy-back policy.

Benefits

Unlimited holidays

Flexible working hours

Laptop buy-back policy

Seasonal bonus

Qualifications

• 2-3 years of experience in a client-facing role.
• Prior experience as an Account Manager or similar role.
• Fluency in English and Chinese.

Responsibilities

• Develop trusted advisor relationships with clients.
• Ensure timely and successful delivery of solutions.
• Prepare monthly reports for client accounts.

Skills

Client relationship management

Organizational skills

Problem solving skills

Communication skills

Cross-cultural collaboration

Tools

CRM software

Project management tools

Job description

Established in 2016, Slasify is a Singapore-based technology company operating with a fully remote team and is rapidly-growing through our EOR & payroll services rendered to businesses worldwide. Our colleagues are currently working in Taiwan, China, Singapore, Malaysia, Indonesia, South Korea, USA, Canada, France, Dubai, and more!

We are looking for an Account Manager to join our Customer Department. The ideal candidate should have 2-3 years of working experience in a client facing role. Please submit your application in English.

Responsibilities

• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for the onboarding and offboarding of clients and its employees
• Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
• Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
• Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Qualifications

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Minimum 2~3 years of experience in a client facing role
• High attention to detail and excellent organizational skills
• Experience with CRM software and project management tools
• Proven ability to juggle multiple client accounts and time-sensitive projects at a time
• Excellent listening, collaboration and cross-cultural patience and understanding
• Go-getter attitude with strong problem solving skills and a curiosity to learn
• Ability to work independently without constant supervision, prior remote working experience is a plus
• Strong verbal and written communication skills
• Fluency in English and Chinese is a must

Benefits

• Unlimited holidays (but sorry, you cannot cash out)
• Flexible working hours
• Laptop buy-back policy
• Seasonal bonus

Equal Employment Opportunity

At Slasify, we value your privacy and are committed to protecting your personal data. We provide equal employment opportunities and do not discriminate against candidates based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other legally protected status or characteristic. Additionally, we do not require candidates to provide photographs or any personal information unrelated to the applied position during the application process. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the position.