Become a Luxury Watch Brand Evaluator in Kota Kinablu, Malaysia

CXG; West Coast Division; Remote; MYR 100,000 - 150,000; Part time

Job summary

A luxury customer experience consulting firm is seeking a Watch Brand Evaluator to assess customer experiences in luxury watch retail. This freelance, project-based role allows for flexible hours and involves visiting boutiques, evaluating customer interactions, and providing feedback. Ideal candidates are over 30, observant, and have experience with premium brands. Join our global evaluator community today.

Benefits

Flexible schedule

Frequent assignments

Access to a mobile-friendly platform

Qualifications

• Must be 30 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience required.

Responsibilities

• Select missions that align with interests and availability.
• Visit luxury watch boutiques and engage with staff.
• Evaluate the full customer experience.
• Submit structured feedback through the CXG Live platform.

Skills

Attention to detail

Organizational skills

Observant

Job description

Overview

Turn your passion for fine timepieces into a rewarding freelance opportunity! Explore the world of luxury watchmaking and make a lasting impact on some of the world’s most prestigious horology brands. Join CXG, the global leader in customer experience, and work alongside iconic names like IWC, Piaget, Boucheron, Tiffany & Co., and more.

About the Role:

As a Watch Brand Evaluator, you will immerse yourself in the luxury watch retail environment to discreetly assess customer experiences and provide valuable feedback that helps brands elevate their service. Whether you're visiting a boutique, exploring a product inquiry, or engaging with after-sales service, your insights help shape the future of luxury watch retail.

• Flexible Schedule – Each in-store visit takes around 20 minutes, giving you freedom to plan around your availability.
• Frequent Assignments – Perform multiple missions each month with globally renowned luxury watch and jewelry brands.

Our Luxury Partners

• Jewelry & Watches: Tiffany & Co., Piaget, IWC, Boucheron
• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace
• Beauty & Skincare: Guerlain, Givenchy
• Automotive: Bentley

What You’ll Be Doing

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the full client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Why Join CXG?

With a network of over 80,000 evaluators in 70 countries, CXG has helped leading luxury brands optimize their customer experience for nearly 20 years. Our mobile-friendly platform, CXG Live, allows you to manage missions, access resources, and submit evaluations anytime, anywhere.

Ready to turn your passion into impact? Join our global community of watch collectors and luxury connoisseurs. Apply today and help shape the future of timepiece retail.

• Must be 30 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.