Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Group; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading lifestyle management company is seeking a Lifestyle Manager to join their remote team in Malaysia. The role involves providing exceptional service to high-profile members, managing requests, and offering personalized recommendations across travel, retail, and entertainment. Candidates should be fluent in Mandarin, Cantonese, and English, possess strong communication skills, and be adept at problem-solving. This opportunity not only offers a flexible work environment but also emphasizes career growth and a customer-focused culture.

Benefits

Remote work flexibility

Career growth & training

Monthly Treats on Ten

Working holiday opportunities

Qualifications

• Fluency in Mandarin, Cantonese, and English, both written and spoken.
• Exceptional communication skills needed for member and supplier interactions.
• Ability to manage time efficiently and meet demanding standards.

Responsibilities

• Build relationships with members to understand their lifestyle needs.
• Manage requests via phone, email, or chat in a professional manner.
• Research and recommend tailored solutions exceeding member expectations.
• Advocate for members and resolve issues with empathy.

Skills

Fluent Mandarin

Fluent Cantonese

Fluent English

Exceptional verbal and interpersonal skills

Strong problem-solving skills

Ability to work independently

Excellent time management

Job description

About the Role

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote). Based in Malaysia, you’ll work from home while collaborating with a diverse, multinational team across Asia and beyond.

In this role, no two days are the same. You’ll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment, using your communication, research, and problem-solving skills. Your mission is to delight our members and exceed their expectations, every time.

What You’ll Do

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

What We Offer

• Remote work flexibility – Work from anywhere in Malaysia
• Career growth & training – Ongoing coaching, learning resources, and clear development paths
• Multinational environment – Collaborate with global colleagues and international clients
• Customer-focused culture – Be part of a team that truly cares about making people’s lives better
• A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
• Competitive compensation and performance-based recognition

About Ten Group

At Ten, our mission is simple: to become the most trusted service company in the world. We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.

We are proud to support a diverse and inclusive culture, and we are always looking for people who are driven, service-minded, and eager to grow with us.

Join Us

If you’re ready to make a difference in people’s lives while building your own rewarding career, apply today and discover what it’s like to be part of Ten’s growing APAC team.

• Fluent Mandarin, Cantonese and English – written and spoken
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, maintaining a calm and professional demeanor
• Ability to work independently and perform well with little supervision
• Dedication to customer satisfaction, willingness to do what it takes to get the job done with tact and diplomacy, and strong problem-solving skills
• Excellent time management with the ability to multi-task
• Attention to detail and deadline-driven to meet demanding standards
• Ability to thrive in a complex, busy, and dynamic work environment
• Experience with UHNW clients in customer service, dining, ticketing, or hospitality is an added advantage

Additional Attributes

• Adaptability to change and evolving environments
• Ability to work independently while demonstrating accountability

Flexibility

This is a full-time 40-hour-per-week role on a shift basis. The right candidate should be flexible to offer services between 10:00 PM – 7:00 AM local time, Monday to Sunday, including public holidays.

Please note: This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.

Remote Work • Career Growth • Multinational Environment • Customer-focused Culture

Our people are at the heart of the business, and we have a culture of recognition and reward. We support development and encourage staff to align their aspirations with their career at Ten.

All employees enjoy a range of benefits. We offer monthly Treats on Ten, additional annual leave in milestone years, and a Ten Loyalty Reward program to celebrate commitment and loyalty.

One of our popular perks is working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. We are not accepting any further agencies onto our PSL at this time.

Please view our video to learn more.