Senior MES Support Engineer - 24/7 On-Call Support

Siemens Mobility; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company is seeking an Application Support Engineer for their team in Malaysia. The candidate will serve as the technical expert for Manufacturing Execution System (MES) issues, requiring strong problem-solving and communication skills in English and Mandarin. Responsibilities include managing problem resolution, preparing technical documents, and providing 24/7 support. A university degree in Computer Science or equivalent and experience in technical support are essential. Join a diverse team and help shape the future!

Benefits

Competitive basic salary

Bonus scheme

Generous holiday allowance

Pension and private healthcare

Qualifications

• University degree in Computer Science, Computer Engineering, or equivalent.
• Fluent in English with communicative proficiency in Mandarin.
• Demonstrated experience in the Manufacturing Execution System (MES) industry.
• Significant experience in customer-facing technical support roles.

Responsibilities

• Develop knowledge of Siemens DISW MES software and resolve problems.
• Manage the problem resolution lifecycle and set customer expectations.
• Prepare and deliver technical papers and presentations.
• Guide junior support engineers and demonstrate independent judgment.
• Provide weekly rotating 24/7 on-call support.

Skills

Problem-solving skills

Technical communication

Proficiency in T-SQL and/or PL-SQL

Customer-facing support experience

Education

University degree in Computer Science or equivalent

Tools

Microsoft SQL Server

Job description

A leading technology company is seeking an Application Support Engineer for their team in Malaysia. The candidate will serve as the technical expert for Manufacturing Execution System (MES) issues, requiring strong problem-solving and communication skills in English and Mandarin. Responsibilities include managing problem resolution, preparing technical documents, and providing 24/7 support. A university degree in Computer Science or equivalent and experience in technical support are essential. Join a diverse team and help shape the future!