Renewal Sales Representative

Siemens Digital Industries Software; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Renewal Sales Representative based in Kuala Lumpur, Malaysia. This role involves managing the renewal process for maintenance and SaaS products, engaging with customers to enhance retention, and collaborating with internal teams. Ideal candidates will have a Bachelor's degree, proven sales experience, and strong analytical skills. The position offers a competitive salary and comprehensive benefits, encouraging a proactive and detail-oriented mindset.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Experience in renewals quota carrying, inside sales or customer success in a SaaS company.
• Ability to operate under strict deadlines and prioritize tasks.
• Proficiency in contract renewal processes.

Responsibilities

• Drive, forecast and close renewals.
• Manage subscription and support renewals.
• Prepare renewal proposals and negotiate terms with customers.

Skills

Customer management skills

Analytical skills

Data analysis using Excel

Strong follow-up

Communication skills

Education

Bachelor’s Degree in a related field

Tools

Excel

Power BI

Job description

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

About the Role:

We are currently looking for a Renewal Sales Representative to join our regional team. In this role, you will be responsible for renewing maintenance and SaaS subscription‑based software products, up‑sells, price increases and extending the tenure and lifetime value of our customers. The person should be able to engage with various levels of contacts to advance the customer journey through strong rapport building and consultative partnership.

A key part of this role is identifying possible roadblocks to customer longevity in various parts of the Siemens/Customers relationship, including product training, license deployment, and license utilization. Skills include identification of potential customer needs, detailed account assessment, and in‑depth collaboration with other internal teams.

This role is based in Kuala Lumpur, Malaysia with occasional travel in the region.

Key Areas of Responsibility:

• Responsible for driving, forecasting and ensuring the closure of renewals.
• Manage the different facets of subscription and support renewals.
• Prepare the renewal proposals, notifications, and update customers for upcoming contract expiration.
• Connect with partners/customers directly via email, phone calls, face to face meetings to negotiate terms and conditions to consult and sell specific renewal products, including multiyear renewal, co‑term renewals and upsell for renewal expansion.
• Drives and own the transformation of perpetual license to SaaS licenses with partners and customers.
• Collaborate cross functionally with Sales, Pre‑sales, Sales Operations, Finance and Customer Success team to close renewals.
• Identify customer needs, pain points and demonstrate account management capabilities to guide renewal closure.
• Develop risk mitigation strategies to reduce churn rates.
• Accountable for accurate 180‑day rolling forecasts and end‑to‑end management of deals throughout the sales cycle.

Qualifications:

• Minimum Bachelor’s Degree in a related field with strong analytical background or equivalent experience.
• Proven sales experience in the field of renewals quota carrying, inside sales or customer success in SaaS company.
• Excellent customer management skills with external stakeholders leading to customer retention and adoption for SaaS model.
• Familiar and demonstrated good proficiency regarding contract renewal processes.
• Experience of working in a multinational organization covering the Southeast Asian market is preferred.
• Ability to operate under strict deadlines and know how to prioritize the assigned tasks.
• Proactive, results driven, eager to learn, detailed, strong follow up and adaptable.
• Proficient in data analysis using Excel (e.g., PivotTables, VLOOKUP/HLOOKUP) and Power BI for forecasting and insights.
Willingness to travel for customer or partner meetings as needed.
• Excellent communication skills in English is required, additional SEA languages e.g. Mandarin OR Cantonese are highly desired.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.