Customer Service Engineer (Angio / CT Scan / MRI)

Siemens Healthineers; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading healthcare technology company in Malaysia is seeking a Customer Service Engineer for Angio/CT Scan/MRI systems. The role involves executing service activities, providing technical support, and ensuring customer satisfaction. Candidates should have 2 to 5 years of experience in the field, hands-on experience with medical imaging equipment, and a relevant engineering degree. Fluent English and local language proficiency are essential. Travel for on-call support is expected.

Qualifications

• Minimum 2-5 years of experience in Healthcare Field Service Engineering.
• Hands-on experience in servicing, maintaining or installing medical imaging equipment.
• Confident in engaging with customers on-site.

Responsibilities

• Execute all service activities coordinated through the Customer Care Center (CCC).
• Perform installations, start-ups, maintenance, repair, and updates on products.
• Ensure all service actions are completed efficiently and accurately.

Skills

Healthcare Field Service Engineering

Servicing medical imaging equipment

Customer interaction

Adaptable learning mindset

Fluent in English and local languages

Education

Bachelor’s Degree in Engineering (Biomedical or Electrical & Electronics preferred)

Diploma/Advance Diploma in related fields

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers (SHS), our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Customer Service Engineer (Angio/ CT Scan/ MRI) position and play a key role in the Malaysia team. You will perform critical service activities on cutting‑edge medical imaging systems. In this role, you will ensure system uptime, provide high‑quality technical support, and help deliver an outstanding customer experience to our Customers.

Your Role

Service Delivery

• You will execute all service activities coordinated through the Customer Care Center (CCC), including service incidents, installation, corrective service, preventive maintenance and system modification on demand (UI).
• You are responsible for performing installations, start‑ups, maintenance, repair, and updates on products within your area of expertise and support other product lines under supervision.
• You will ensure all service actions are completed efficiently, accurately, and according to Siemens Healthineers’ standards.

Technical Support & Escalation

• You will follow the SERVOR Service process to ensure high‑quality process execution and documentation.
• You will escalat​e technical incidents to the Regional Support Center (RSC) in accordance with defined guidelines and keep the CCC informed of all escalation matters.
• You will report customer complaints promptly and ensure proper documentation through CCC.

Compliance & Tools

• You will use all tools and test equipment responsibly and ensure accurate reporting in service‑related documentation.
• You will maintain and promote the highest levels of customer satisfaction and professionalism within the framework of Siemens Healthineers Customer Services.

Your Expertise

• You have minimum 2 – 5 years of experience in Healthcare Field Service Engineering.
• You have hands‑on experience in servicing, maintaining or installing medical imaging equipment such as Angiography, MRI, CT scan and X‑Ray systems.
• You hold a successfully completed Bachelor’s Degree in Engineering (Biomedical or Electrical & Electronics is preferred) – OR Diploma/ Advance Diploma with strong technical background in related fields.
• You are confident in engaging with customer on‑site.
• You have a strong learning mindset with the ability to adapt quickly.
• You possess good command of English and local language(s).
• You willing to travel extensively for on‑call support.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my/services/customer-services

Who we are

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.