Information Technology-Jobs in Malaysia

Product Mastery: Develop a deep understanding of our product suites, including their features and business functions, to tailor solutions that meet client needs and ensure optimal use of our products.

Business Analysis: Collaborate with clients and end-users to conduct detailed business functional analysis, ensuring that all client requirements are accurately gathered and aligned with project goals.

Gap Analysis: Lead gap analysis efforts during the project requirements phase, identifying discrepancies between client expectations and our solutions' capabilities.

Cross-functional Collaboration: Work with technical teams to translate client requirements into actionable customization plans, setting realistic delivery timelines.

Functional Testing: Oversee and perform functional testing to verify that solutions meet client expectations and align with product capabilities.

Client Engagement: Deliver product presentations, demonstrations, and training sessions to ensure clients understand and can effectively utilize the customized functionalities.

Documentation: Create clear documentation for client requirements, customization processes, and solution features for transparency and future reference.

Post-Implementation Support: Provide ongoing support after project completion, troubleshooting issues and addressing client queries to ensure satisfaction.

• Bachelor’s Degree or higher in Computational Science, Information Technology, or equivalent.
• Proven experience in business functional analysis, requirements gathering, and gap analysis.
• Strong analytical skills to understand complex business processes and translate them into insights.
• Excellent communication and presentation skills for engaging with technical and non-technical stakeholders.
• Effective collaboration skills within cross-functional teams.
• Problem-solving abilities with a proactive, solutions-oriented approach.

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