IT Officer

Dr Group; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Petaling Jaya is seeking an IT Officer responsible for supporting end-users and managing IT assets. The ideal candidate will have a Diploma or Bachelor's Degree in Information Technology and 1-3 years of relevant experience, including knowledge of Windows OS and basic networking. Responsibilities include maintaining IT documentation, coordinating with vendors, and ensuring compliance with security policies. The role requires flexibility for on-site and remote support, as well as the ability to work outside normal office hours when necessary.

Qualifications

• Minimum 1–3 years of working experience in IT support, system administration, or related roles.
• Proficient in Windows OS, Microsoft Office, and basic networking (LAN/WAN).
• Willingness to provide on-site and remote support across departments.

Responsibilities

• Maintain up-to-date inventory of all IT assets.
• Establish and maintain relationships with IT vendors.
• Serve as primary point of contact for end-user support.

Skills

Communication

Problem-solving

Analytical thinking

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

Windows OS

Microsoft Office

ERP systems

Job description

IT Officer

Work Location: Kota Damansara, Selangor
Company: TBA

Qualifications and Experiences

• Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications: CompTIA A+, Network+, MCSA, or CCNA.
• Experience: Minimum 1–3 years of working experience in IT support, system administration, or related roles; handling hardware, software, and network troubleshooting.
• Technical Skills: Proficient in Windows OS, Microsoft Office, and basic networking (LAN/WAN); familiar with Active Directory, user account management, email configuration, printer/network device setup; basic knowledge of firewalls, antivirus systems, and data backup solutions; experience in ERP systems or company-specific software is a plus.
• Soft Skills: Good communication and interpersonal skills; problem‑solving attitude and analytical thinking; ability to work independently and as part of a team; high sense of responsibility, confidentiality, and professionalism.
• Other Requirements: Willingness to provide on‑site and remote support across departments; ability to prioritize tasks and respond to technical issues in a timely manner; willing to work outside normal office hours if necessary.

Job Descriptions

• IT Asset Management: Maintain up‑to‑date inventory of all IT assets; record and track asset details; monitor warranty periods; manage software licenses.
• Vendor Coordination: Establish and maintain relationships with IT vendors; coordinate hardware repairs, replacements, upgrades; handle procurement processes; track and renew service contracts.
• Procurement and Compliance: Assist in identification and sourcing of IT equipment and software; ensure cost‑effectiveness; review purchases for compliance; maintain accurate records.
• IT Documentation & Reporting: Document configurations; create and update SOPs; maintain records of service requests; generate reports on system performance.
• Technical Support & Troubleshooting: Serve as primary point of contact for end‑user support; triage and diagnose problems; provide guidance and training; monitor systems for issues.
• Project Support and Systems Deployment: Participate in planning and rollout of new systems; assist in testing and QA; support user onboarding and offboarding; collect and analyze user feedback.
• Security & Compliance: Implement and enforce IT security policies; monitor and respond to security incidents; conduct regular updates and patching.
• Disaster Recovery & Business Continuity: Develop and maintain disaster recovery plans; test backup procedures; document lessons learned.