Global IT Service Senior Specialist & Manager

Celestica Inc.; Kulai; Hybrid; MYR 100,000 - 130,000; Full time

Job summary

A global technology solutions provider based in Malaysia is seeking a Senior IT Service Specialist/Manager to oversee IT service delivery and manage SLAs. The ideal candidate will have over 8 years of experience in IT, a Bachelor's degree, and strong analytical skills. Responsibilities include monitoring SLA performance, analyzing data sets for service improvement, and leading reviews with service providers. This hybrid position requires excellent communication abilities and a strong grasp of IT operations and service management processes.

Qualifications

• 8+ years of experience in the IT industry.
• Strong understanding of IT operations and service management processes.
• ITIL certification is a significant advantage.

Responsibilities

• Monitor and report on SLA and KPI performance.
• Analyze complex data sets to identify trends.
• Lead periodic business review meetings with service providers.
• Collaborate with partners to drive continuous improvement initiatives.

Skills

Analytical skills

Communication skills

Collaboration

Influencing stakeholders

Education

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Business Administration

Tools

ServiceNow

Job description

Global IT Service Senior Specialist/Manager

Date: Jan 15, 2026

Location: Senai, 01, MY

Req ID: 131990
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai

Summary

Senior Specialist, IT Solutions / IT Service Manager – Drive IT Service Excellence and Collaboration

We are seeking a dynamic Senior Specialist, IT Solutions / IT Service Manager to oversee IT service delivery governance and manage service level agreements (SLAs). In this role, you will work closely with business stakeholders and service providers to identify opportunities, improve service outcomes, and ensure alignment with organizational goals.

Detailed Description

• Monitor and report on SLA and KPI performance, providing insights for management reviews.
• Analyze complex data sets to identify trends and opportunities for improved service delivery.
• Lead periodic business review meetings with service providers to ensure performance targets are met.
• Collaborate with internal and external partners to drive continuous improvement initiatives.
• Assist in ITSM processes and contribute to enhancing service management functions.
• Strong understanding of IT operations and service management processes.
• Technical proficiency with experience in IT service management (ITSM).
• ITIL certification and ServiceNow experience are highly desirable.
• Exceptional analytical skills, with the ability to handle large amounts of data accurately.
• Excellent communication, presentation, and documentation skills, with proficiency in using visualization tools.
• Proven ability to influence stakeholders and drive problem resolution.
• Strong collaboration and teamwork skills.

Typical Experience & Education

• 8+ years of experience in the IT industry.
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Business Administration.
• ITIL certification is a significant advantage.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

COMPANY OVERVIEW:

CELESTICA (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.