Technical Support Specialist

Asia Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading player in financial technology in Kuala Lumpur seeks a Technical Support Specialist to provide first and second-level application support. The role involves monitoring application performance, coordinating software updates, and maintaining documentation. The ideal candidate holds a Bachelor's degree in Computer Science or related field, with strong troubleshooting skills and knowledge of SQL and networking principles. Excellent communication skills are necessary to succeed in this role.

Qualifications

• Minimum of average 75% of the total GPA (GPA 3 out of 4).
• Proven experience in troubleshooting and resolving complex issues.

Responsibilities

• Provide first and second-level support for application-related issues.
• Monitor application performance, ensuring optimal functionality and uptime.
• Maintain detailed records of support requests, resolutions, and system changes.

Skills

Basic knowledge of SQL query

Understanding of database principles

Understanding of networking principles and protocols

Excellent communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

Our client is a leading player in Malaysia’s financial technology sector, operating one of the country’s largest digital payment platforms. The organization focuses on delivering secure, scalable, and user-centric cashless payment and digital financial solutions, supporting millions of users nationwide. Through continuous innovation, our client plays a significant role in advancing Malaysia’s digital economy and enhancing everyday digital transactions.

Responsibilities

• Technical Support & Troubleshooting: Provide first and second-level support for application-related issues, ensuring timely resolution; diagnose and resolve software application problems, collaborating with cross-functional teams when necessary; utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
• System Maintenance & Updates: Monitor application performance, ensuring optimal functionality and uptime; coordinate with development teams to implement software updates, patches, and enhancements. Frequent night activity may be needed for system update and maintenance activity.
• Documentation and Reporting: Maintain detailed records of support requests, resolutions, and system changes; generate reports on support trends, identifying areas for improvement; work closely with developers, QA testers, and other IT professionals to enhance application performance; participate in regular reviews to assess support processes and recommend improvements.

Requirements

Education

Minimum of average 75% of the total GPA. Eg GPA 3 out of 4. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

Proven experience in troubleshooting and resolving complex issues course work, project or assignments.

Skills

• Basic knowledge of SQL query.
• Understanding of database general principles.
• Understanding of networking principles and protocols.
• Excellent communication skills, both verbal and written.