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3,196

Human Resouces jobs in Malaysia

Assistant Service Operations Manager (IT Support) - Trilingual

Master Concept International Limited

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Contact Center Manager - Mandarin

Teleperformance

George Town
On-site
MYR 60,000 - 80,000
30+ days ago

Technology Consulting - SAP Technical Consultant, Manager (Penang)

Ernst & Young Advisory Services Sdn Bhd

George Town
On-site
MYR 80,000 - 120,000
30+ days ago

Technology Consulting - SAP Functional Consultant, Manager (Penang)

Ernst & Young Advisory Services Sdn Bhd

George Town
On-site
MYR 80,000 - 120,000
30+ days ago

Technology Consulting - SAP Technical Consultant, Senior Associate (Penang)

Ernst & Young Advisory Services Sdn Bhd

George Town
On-site
MYR 80,000 - 120,000
30+ days ago
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Customer Success & Implementation Specialist

Capcon Asia

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
30+ days ago

Project Manager

Capco

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Quality Manager | Senai

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago
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Senior HR Leader: Culture & Leadership in Real Estate

Hatch Asia

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Project Management Officer (PMO) - Insurance

Capco

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Process Engineering Manager

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 120,000 - 180,000
30+ days ago

Facility Technician (ESD)

Austria Technologie & Systemtechnik AG

Kulim
On-site
MYR 20,000 - 100,000
30+ days ago

Manufacturing Specialist (Operator)

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft

Kulim
On-site
MYR 100,000 - 150,000
30+ days ago

Facility Technician (ESD)

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft

Kulim
On-site
MYR 45,000 - 65,000
30+ days ago

Corporate Account Sales Manager

SAP SE

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Engineer, Test Development

SCHOTT

Seberang Perai
Hybrid
MYR 100,000 - 150,000
30+ days ago

Engineer, Production (Dicing, ID Saw, Laser)

SCHOTT

Seberang Perai
On-site
MYR 150,000 - 200,000
30+ days ago

Insurance Manager (Cahya Mata Sarawak Berhad, Kuching)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 80,000 - 100,000
30+ days ago

Head of ERP Support (Based at CMS I-Systems Sdn Bhd, Kuching)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 250,000 - 300,000
30+ days ago

Human Resources Manager (Malaysian Phosphate Additives (Sarawak) Sdn Bhd, Bintulu)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Quantity Surveyor/Quantity Surveyor (PPES Works (Sarawak) Sdn Bhd)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Executive, Contracts (Cahya Mata Sarawak Management Services Sdn Bhd – Group Procurement, Kuching)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 40,000 - 60,000
30+ days ago

SEA Staffing Specialist (Resource Management/Scheduler)

The Boston Consulting Group GmbH

Kuala Lumpur
Hybrid
MYR 90,000 - 120,000
30+ days ago

WFM Real Time Analyst - KL

Teleperformance USA

Petaling Jaya
On-site
MYR 60,000 - 90,000
30+ days ago

Lab Technician

Forwardenergy

Perak
On-site
MYR 24,000 - 36,000
30+ days ago

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Similar jobs:

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Assistant Service Operations Manager
Master Concept International Limited
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A leading technology firm in Kuala Lumpur is seeking an experienced IT Operation Manager to oversee IT operations and ensure high levels of customer satisfaction. Candidates should be proficient in Cantonese, Mandarin, and English, possess a Higher Diploma or Degree in Computer Science, and have 3-5 years of IT support experience. The role involves managing service desk tasks and leading a team to resolve customer issues efficiently.

Qualifications

  • Minimum 3-5 years experience in Service Desk or help desk environment.
  • Experience in IT service management (ITSM) frameworks.
  • Passed ITIL v3/v4 Foundation examination.

Responsibilities

  • Act as primary contact for escalated customer issues.
  • Supervise IT operations engineers and manage service desk team.
  • Develop and maintain standard operating procedures.

Skills

Cantonese
Mandarin
English
Leadership
Problem-solving
Communication

Education

Higher Diploma/Degree in Computer Science or related disciplines

Tools

Java
Java Script
Open JDK
.NET
Job description
Responsibilities

As an IT Operation Manager and direct report to HK Headquarters, your typical day might include the following:

  • Act as the primary point of contact for escalated customer reported issues, ensuring prompt investigation and resolution while maintaining a high level of professionalism and customer satisfaction
  • Supervise the IT operations engineers, offering guidance and support to ensure the team operates smoothly
  • Develop and ensure roster reflects the necessary skills and qualifications of the staff members assigned
  • Share the roster with all team members well in advance. Provide clear information about their assigned shifts, any changes, and the process for requesting swaps or adjustment
  • Oversee and prioritize daily IT tasks, ensuring timely issue resolution and efficient service delivery to customers
  • Manage the Service Desk Ticketing System and provide regular reports for management review and provide suggestions for improvement
  • Ensure all requests and incidents are logged, escalated, tracked, and resolved according to established SLAs
  • Provide prompt responses and clear communication to customers
  • Develop, enhance, and maintain standard operating procedures, ensuring compliance with documentation practices
  • Establish and manage a 24x7 Tier 1 and 2 Service Desk Team
Qualifications
  • Seeking candidates proficient in Cantonese, Mandarin and English to effectively communicate with multinational clients
  • Higher Diploma/Degree Holder in Computer Science, Information Systems or related disciplines
  • Proven experience in IT support roles, with a minimum of 3-5 years in a Service Desk or help desk environment
  • Experience in Java, Java Script, Open JDK, and .NET programming
  • Experience in cloud services and cybersecurity services is preferred
  • Experience in a supervisory or leadership role is preferred
  • Experience with IT service management (ITSM) frameworks and familiar with service desk ticketing systems
  • Strong understanding of ITIL framework and best practices
  • Passed ITIL v3/v4 Foundation examination
  • Knowledge of ITIL-based service management processes including incident, problem and change management and ISO20000 best practices is preferable.
  • Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and meet deadlines.
  • Strong problem-solving and decision-making abilities, with a focus on providing excellent customer service and user satisfaction.
  • Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders at all levels of an organization.
Other Requirements
  • Willing to work in a competent, challenging and team-working environment
  • Willing to learn new technology
  • Work closely with Managed Service Provider Team which provides professional IT support and maintenance services, cloud services, cybersecurity services and system capacity planning for enterprise and government departments
  • Proficiency in Cantonese, English, and Mandarin
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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