Customer Success & Implementation Specialist

Capcon Asia; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking a Customer Success & Implementation Specialist to lead SaaS implementations and manage client onboarding. Ideal candidates have 3+ years in customer success or technical account management, strong problem-solving skills, and experience with cloud technologies. This hybrid role offers the opportunity to work closely with clients and internal teams to enhance the customer experience.

Qualifications

• 3+ years in customer success, implementation, or technical account management.
• Strong technical background.
• Hands-on experience with software implementation.

Responsibilities

• Own the customer implementation lifecycle from onboarding to support.
• Ensure delivery of integrations on time and within scope.
• Facilitate customer training and best practices.

Skills

Customer success management

Technical account management

Problem-solving

Stakeholder management

Education

Computer Science, IT, or related field

Tools

AWS

Azure

GCP

JIRA

Confluence

Trello

Job description

Customer Success & Implementation Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Success & Implementation Specialist

Key Projects

• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Manage technical integrations with cloud platforms (AWS, Azure, GCP).
• Act as the primary contact for clients, ensuring smooth onboarding and adoption.
• Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

• Own the entire customer implementation lifecycle, from onboarding to ongoing support.
• Ensure integrations are delivered on time, within scope, and aligned with business needs.
• Proactively identify and address technical and operational gaps for customers.
• Facilitate customer training, workshops, and best practices for product adoption.

Must Have

• 3+ years of experience in customer success, implementation, or technical account management.
• Strong technical background (Computer Science, IT, or related field).
• Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
• Familiarity with project management tools (JIRA, Confluence, Trello).
• Excellent problem-solving and stakeholder management skills.

Nice-to-have

• Experience in SaaS, HR tech, or enterprise software.
• Knowledge of Agile, Scrum, or DevOps methodologies.
• Strong presentation and training capabilities.

Level / Grade

• Report to the Head of Customer Experience.

Work arrangement / Location

• Hybrid role based in KL

Location:

• Hybrid (2 days a week in the office) based in KL

Please do click the "apply" button or via our careers page below.