Support Specialist

Liven; Kampung Baru Tanah Hitam Chemor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality tech firm is seeking a Mandarin-speaking Support Specialist to provide exceptional support to clients. This role involves resolving technical issues, managing support tickets, and collaborating with teams to ensure client satisfaction. Ideal candidates will have 2–8 years of experience in customer support, be fluent in both English and Mandarin, and possess strong troubleshooting skills. Join a dynamic team and help make a difference in the hospitality industry.

Qualifications

• 2–8 years in customer support or technical support.
• Experience supporting international clients.
• Ability to work effectively under pressure.

Responsibilities

• Deliver world-class support via email, chat, and phone.
• Resolve technical issues promptly.
• Log and manage support tickets in systems.

Skills

Fluent in English

Fluent in Mandarin

Strong troubleshooting skills

Excellent communication skills

Tools

Salesforce

Zendesk

HubSpot

Job description

About Liven

Join the revolution in hospitality tech! Liven is a leading global data, technology, and customer experience provider for the hospitality industry. We serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform helps hospitality businesses save more and work smarter by integrating every aspect of operations — from ordering and payments to back‑of‑house management. Powered by AI‑enriched insights and automated workflows, we enable smarter decision‑making and smoother operations at scale. We are proud to be an AI‑first organization, automating repetitive tasks to focus on solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones

• Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie, forming Asia Pacific’s largest end‑to‑end group in hospitality technology.
• Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Quick Glimpse Of Liven

• You can visit Career
• You can visit LinkedIn
• You can visit Blog
• Acquisition News

About The Role

As a Support Specialist (Mandarin‑Speaking) at Liven, you’ll be on the frontline of customer experience — providing fast,, and effective support to ensure our clients maximise the value of our products. Whether it’s resolving a technical issue, answering questions, or guiding users through features, your role is vital to client satisfaction and retention.

This role requires fluency in both English and Mandarin, along with experience supporting international customers across different time zones. If you thrive in fast‑paced environments and are passionate about helping customers succeed, we’d love to meet you.

What You’ll Do

• Deliver world‑class support via email, chat, and phone to Liven’s global clients
• Resolve technical issues promptly and communicate solutions clearly
• Log, track, and manage support tickets in systems like Salesforce, Zendesk, or HubSpot
• Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
• Identify recurring problems and contribute ideas for improving support processes
• accurate and thorough documentation of all customer interactions
• Support Chinese‑speaking customers as needed, translating or localising responses where applicable

Qualifications

• 2–8 years in customer support, technical support, or client services
• Fluent in both English and Mandarin (spoken and written) – Required
• Experience supporting international clients, especially in AU, US, or EU markets
• Strong troubleshooting and problem‑solving skills
• Proficient with support tools like Salesforce, Zendesk, HubSpot, or similar
• Excellent communication, multitasking, and organisational skills
• Ability to work effectively under pressure in a fast‑paced environment

Good to Have

• Experience with POS systems, SaaS platforms, or hospitality tech
• Familiarity with basic IT troubleshooting or APIs
• Startup or high‑growth tech environment experience
• Certifications or training in customer success or conflict resolution
• Additional language proficiency to support global customers