Senior Executive

ERMS Berhad; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A wellness retreat company in Subang Jaya is seeking a Senior Executive/Executive in Sales & Business Development to enhance sales growth and manage client relationships. You will identify new business opportunities, deliver exceptional service, and represent the company at industry events. Ideal candidates will have at least 2 years of experience in sales or business development and excellent communication skills. This role also involves occasional travel and availability during weekends for peak periods.

Qualifications

• Minimum 2 years of experience in Sales, Business Development, or Account Management.
• Proven track record of meeting/exceeding sales targets.
• Comfortable with occasional travel for work-related activities.

Responsibilities

• Drive sales growth and manage client relationships.
• Identify and pursue new business opportunities.
• Deliver exceptional customer service and manage client expectations.
• Represent REN Wellness Retreat at industry events and marketing campaigns.
• Ensure accurate execution of bookings and customer programs.

Skills

Excellent communication

Negotiation skills

Presentation skills

Interpersonal abilities

Strategic thinking

Resourceful and proactive

Education

Diploma or Bachelor’s degree in relevant fields

Job description

Senior Executive/ Executive, Sales & Business Development

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aiming to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN team exemplifies integrity, compassion and a strong moral compass with a passion for a cause, service from the heart with a constructive responsibility to prioritize the greater good over self-interest.

Responsibilities

Your Role: Responsible for driving sales growth, driving new business, managing client relationships with passion and exceptional service, to achieve team targets and to support the overall growth for REN Wellness Retreat.

• Conduct presentations, sales calls, and product/ service explanations.
• Convert enquiries and leads into confirmed bookings or sales.
• Present relevant packages, memberships, and solutions to customers (B2B/ B2C).
• Meet assigned sales targets (monthly/quarterly) and contribute to team goals.

2. Business Development & Market Expansion

• Identify, qualify, and pursue new business opportunities across corporate, leisure, wellness, medical tourism, and partnerships.
• Build and maintain a strong sales pipeline through networking, strategic outreach, and partnerships.
• Conduct business assessments to understand client needs and develop customized program solutions, packages, or service bundles.
• Contribute to product/ service development by sharing market insights and customer feedback with management.

3. Customer Engagement & Relationship Management

• Deliver exceptional customer service during all touchpoints including enquiries, visits, onboarding, and after-sales engagement.
• Build long-term relationships with high-value clients, corporate partners, and referral networks.
• Manage client expectations professionally and resolve issues promptly to ensure satisfaction and brand loyalty.
• Support retention strategies, including renewal programs, membership upgrades, and referral initiatives.

4. Market Presence & Brand Promotion

• Represent REN Wellness Retreat at industry events, trade shows, roadshows, seminars, online campaigns, and networking sessions.
• Collaborate with the Marketing & Communications team on campaigns, content ideas, promotions, and sales tools.
• Support brand awareness efforts by providing strong sales narratives, testimonials, and case studies.

5. Operation, Process & Compliance

• Coordinate closely with internal teams to ensure accurate execution of bookings, experiences, and customer programs.
• Ensure adherence to sales SOPs including contract preparation, customer consent, quotation, invoicing, payment collection, and CRM updates.
• Prepare necessary sales materials such as proposals, brochures, product info, and product decks.
• Perform any other duties assigned by Management to support company growth and operational success.

Requirements

Education

• Diploma or Bachelor’s degree in Accounting, Finance, Hospitality Manage [typo?] Business Administration, Hospitality, Marketing, Wellness, or related field.

Experience

• Minimum 2 years of relevant experience in Sales, Business Development, or Account Management.
• Proven track record of meeting or exceeding sales targets, preferably in wellness, medical aesthetics, hospitality, leisure, or related industries.
• Comfortable with occasional travel for work-related activities.
• Able to support business needs during weekends or extended hours when necessary.
• Dedicated to upholding high service standards in line with REN Wellness’ expectations.

Skills

• Excellent communication, negotiation, and presentation skills—both verbal and written.
• Strong interpersonal abilities with talent for building rapport and nurturing relationships.
• Strategic thinker with the ability to identify opportunities and convert leads into revenue.
• Resourceful, proactive, and capable of working independently with minimal supervision.
• Familiarity with wellness concepts, holistic health, hospitality, leisure or retreat industries is an advantage.
• Willingness to travel locally or regionally when required.
• Available to work weekends or outside normal hours during events or peak sales periods.
• Committed to delivering premium service quality aligned with REN Wellness’ brand values.