Executive Lounge Manager

Hilton Worldwide, Inc.; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company seeks an Executive Lounge Manager to oversee guest satisfaction and the Executive Lounge operations. This role requires prior supervisory experience in a hotel environment and a passion for outstanding guest service. Responsibilities include managing lounge performance, addressing guest needs, and ensuring compliance with service standards. Ideal candidates are calm, organized, and capable of working under pressure while delivering exceptional service. Join a team committed to hospitality excellence in Sabah, Malaysia.

Qualifications

• Previous supervisory experience in the hotel, leisure or retail sector.
• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.
• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment.
• Accountable and resilient.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards.
• Handle enquiries and complaints promptly and efficiently.
• Ensure all Guest supplies and amenities are offered and replenished.
• Manage a knowledgeable Team on hotel services and local attractions.
• Ensure the Team projects a professional manner with an emphasis on hospitality.
• Ensure compliance with Hotel security, fire regulations and health and safety legislation.
• Serve your role and Team in an environmentally-conscious manner.

Skills

Supervisory experience

Communication skills

Customer service

Organization

Ability to work under pressure

Job description

Job Overview

Job Number: Executive Lounge Manager (Job Number: HOT0CA8W)

Work Locations: Hilton Kota Kinabalu, JALAN TUNKU ABDUL RAHMAN, Sabah 88900

An Executive Lounge Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations.
• Handle enquiries and complaints promptly and efficiently.
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrates a knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service.
• Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation.
• Serve your role and Team in an environmentally-conscious manner.

Qualifications

• Previous supervisory experience in the hotel, leisure or retail sector.
• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.
• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment.
• Accountable and resilient.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

Benefits

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Category

Guest Services, Operations, and Front Office