Resort Manager

Yee Lee Group; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading resort management company in Malaysia is seeking an experienced resort manager to oversee daily operations and ensure excellent guest experiences. The ideal candidate will excel in leadership, staff management, and operational efficiency. Responsibilities include managing budgets, supervising staff, and ensuring compliance with regulations. A diploma in Hospitality Management and 3-5 years of relevant experience are required. This role may involve flexible working hours, making it ideal for candidates with a passion for the hospitality industry.

Qualifications

• Minimum 3–5 years working experience in hospitality operations.
• At least 2 years in a managerial role.
• Basic understanding of food hygiene and safety practices.

Responsibilities

• Oversee daily resort operations to ensure excellent service delivery.
• Manage budgets and monitor expenses to meet profitability targets.
• Lead, train, supervise, and evaluate staff performance.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving skills

Organisational skills

Education

Diploma in Hospitality Management

Job description

This position is located at Lot 15918, Kampung Ulu Geroh, 31600 Gopeng, Perak. Please check the travel distance before confirming your application for the position.

Job Summary

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Job Responsibilities

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Review guest feedback and operational data to identify issues and implement improvements.
• Support marketing activities, promotions, and events to boost occupancy and revenue.
• Prepare regular operational reports for management.
• Perform any other tasks assigned by the superior.

Job Requirements

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.
• Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.
• Ability to handle guest complaints professionally and efficiently.
• Strong problem-solving, decision-making, and organisational skills.
• Basic understanding of food hygiene and safety practices.
• Knowledge of cost control, budgeting, and basic financial reporting.
• Able to work in a fast-paced environment.
• Punctual, reliable, and a good team player.
• Willing to work flexible hours, weekends, and public holidays.
• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
• Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
• Experience in resort operations is an added advantage.