Guest Service Agent

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global hospitality leader is seeking a Guest Service Agent for the Executive Lounge in Shah Alam. The ideal candidate will ensure the satisfaction of executive guests by providing excellent service and support throughout their stay. Responsibilities include processing check-ins/outs, welcoming guests, and maintaining high standards of hospitality. Previous front office experience is essential, along with a passion for exceptional guest service. Join us and contribute to a renowned brand committed to unique guest experiences.

Qualifications

• Experience in the hotel, leisure or retail sector.
• Strong communication skills.
• A passion for delivering exceptional service.

Responsibilities

• Welcome executive Guests and handle enquiries efficiently.
• Process check-ins and check-outs accurately.
• Ensure high standards of Guest supplies and amenities.
• Stay informed about hotel services and events.
• Project a professional manner emphasizing hospitality.
• Comply with security and safety regulations.
• Complete tasks as instructed by supervisors.

Skills

Previous Front Office experience

Calm, efficient and organised

Excellent personal presentation

Exceptional Guest service

Job description

Job Number

Guest Service Agent (Executive Lounge) - Pre-opening (Hilton Shah Alam Glenmarie) (HOT0CA2R)

Work Locations

Hilton Shah Alam No. 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan, Malaysia

A Guest Service Agent (Executive Lounge) ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

What will I be doing?

What will I be doing? A Guest Service Agent (Executive Lounge) will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. A Guest Service Agent (Executive Lounge) contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

What are we looking for? A Guest Service Agent (Executive Lounge) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge in a hotel environment

What will it be like to work for Hilton?

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office