Hotel Manager

Genting Malaysia; Genting Highlands; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading hospitality conglomerate in Malaysia is seeking a Hotel Manager to oversee the daily operations at Resorts World Awana. The ideal candidate will have over 8 years of experience in hotel operations, including 3 years in a managerial role within a 4- or 5-star property. Responsibilities include ensuring exceptional guest experiences, monitoring operational KPIs, and managing a diverse team. This is a prime opportunity to build a career with significant growth potential.

Qualifications

• Minimum 8–10 years of experience in hotel operations, with 3 years in a managerial role.
• Strong background in resort operations and guest experience.
• Proven ability to lead large teams.

Responsibilities

• Oversee hotel operational departments for efficient service delivery.
• Monitor operational KPIs and ensure compliance with company policies.
• Drive initiatives to improve guest satisfaction scores.

Skills

Team leadership

Guest experience

Communication skills

Operational management

Education

Degree in Hospitality Management or Business Administration

Job description

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state‑of‑the‑art cable car system, which connects SkyAvenue to the mid‑hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities, look no further and join us today!

The Hotel Manager is responsible for overseeing the daily operations of Resorts World Awana, ensuring exceptional guest experiences, operational efficiency, and adherence to brand standards. This role leads a diverse team across front office, housekeeping, food & beverage, recreation, and facility management to deliver a world‑class resort experience consistent with Resorts World Genting’s hospitality vision.

Job Description

Oversee all hotel operational departments to ensure smooth, efficient, and guest‑focused service delivery. Monitor operational KPIs (occupancy, ADR, RevPAR, guest satisfaction, labor costs, etc.). Ensure compliance with all company policies, SOPs, safety regulations, and brand standards. Drive initiatives to improve guest satisfaction scores through service innovation and continuous improvement. Monitor revenue performance, cost control, and profit optimization across all departments. Analyze financial reports and implement corrective or improvement measures where necessary. Oversee workforce planning, training programs, and performance management. Lead hotel enhancement projects, renovations, and process improvement initiatives. Monitor industry trends and guest preferences to keep the property competitive and innovative.

• Monitor industry trends and guest preferences to keep the property competitive and innovative.

Job specification

Degree in Hospitality Management, Business Administration, or related field.

Minimum 8–10 years of experience in hotel operations, including at least 3 years in a managerial role within a 4- or 5‑star property.

Strong background in resort operations, guest experience, and team leadership.

Excellent communication and interpersonal skills.

Proven ability to lead large teams in a high‑volume environment.

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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Business Process, Hotel, Performance Management, Manager, Housekeeping, Management, Hospitality, Human Resources